Continuous Improvement Champion I

1 month ago


Manila, Philippines RSD Human Resources Management Consultancy Full time

Job Description●Works with Operations Director and Director, Account Management to implement, and actively participate in Weekly Business Reviews.●Works with Operations and Account Management Directors to determine KPI priorities.●Builds progress plans to track the progress of target KPIs related to employee satisfaction, client/customer satisfaction, or financial performance.●Performs statistical and root-cause analysis to identify potential and current problems to target KPIs (Bridge Planning).●Works with Operations and Account Management teams to determine solutions for the problems identified in the Bridge Planning. Project manages the implementation bridge plan solutions.●Quantifies solutions and provides bridge charts and forecasts before and after improvement.●Measures and validates KPI impacts of bridge plan solutions.●Designs audit and control processes for implemented solutions and processes.●Documents and shares best practices with other Continuous Improvement Champions.●Develops and implements standardized processes for the company (based on Project Plan initiatives).●Mentos KPI Champions and Site Data Analysts on statistical analysis, problem solving, bridge planning, project management, Lean, and Six Sigma.●May perform other related duties and responsibilities as assigned and/or required.MakatiOnsiteNight shift1 year experience in continuous/process imporvement or business excellence in BPO setting.At least a yellow belt certified.ASAP



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