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Continuous Improvement Champion I
2 weeks ago
- Collaborates with the Operations Director and Director of Account Management to actively engage in and carry out Weekly Business Reviews.
- Works closely with Operations and Account Management Directors to establish key performance indicator (KPI) priorities.
- Creates detailed progress plans to monitor the advancement of essential KPIs concerning employee satisfaction, client satisfaction, and financial performance.
- Conducts thorough statistical analysis and root-cause investigations to pinpoint existing and potential obstacles impacting the targeted KPIs.
- Collaborates with Operations and Account Management teams to devise effective solutions for the issues identified in the analysis. Leads the execution of these solutions through project management.
- Evaluates and quantifies the effectiveness of the implemented solutions, offering visual representations such as bridge charts and forecasts to showcase improvements.
- Assesses and confirms the influence of the bridge plan solutions on the KPIs.
- Develops systematic audit and control procedures for the established solutions and operations.
- Records and disseminates optimal methodologies among other Continuous Improvement Advocates.
- Establishes and enforces standardized processes across the organization as part of the Project Plan strategies.
- Guides KPI Champions and Site Data Analysts on statistical analysis, problem-solving techniques, project management, Lean, and Six Sigma methodologies.
- May be assigned additional relevant duties and responsibilities as necessary.
Requires minimum of 1 year experience in continuous/process improvement or business excellence within a BPO environment.
Minimum requirement: Yellow Belt certification.
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