![I-Remit, Inc.](https://media.trabajo.org/img/noimg.jpg)
Application Support Specialist
2 weeks ago
Help Desk & IT Support (Information & Communication Technology)
Full time
Add expected salary to your profile for insights
Application Support Specialist is responsible for providing first level technical support for the organization's internal applications and to ensure that user concerns and inquiries are appropriately addressed.
Job Responsibilities:
- Provide application support by attending to user queries coming from phone calls, emails or instant messaging applications (viber, whatsapp, skype, slack, etc.)
- Renders on-call system support in cases of technical emergencies such as when system is unavailable or specific users are unable to execute his/her function due to system glitches or show-stopping issues.
- Attend to documented requests for data extraction making sure that proper approval is in place prior to sending the requested information.
- Keeps track and organize reported problems, defects and requests raised by the internal and external users.
- Maintain and update documents and procedures of application systems
- Take note and analyze system production issues and make appropriate endorsements to the software development team for resolutions.
- Identify system gaps and user challenges contributing to inefficiencies and make recommendation accordingly to the software development team.
- Assist IT team members in determining appropriate application deliverables suited to application business
- Help the software development team in all its system implementations and production rollouts.
- Train users on application system usage
- Build documentation of support details performed such as details of issue, resolution date/time in the system support portal
- Build documentation of data extraction queries and related SQL scripts for system maintenance and support
- Develop reports for implementation of procedures and plans associated with application development and support
- Keep documentation of user's manual for all application systems
- Provide periodic statistical report to immediate superior on support issues, system gaps and user challenges
- Provide insights and recommendations to help bridge system gaps and user challenges.
- Knowledge in Systems Development Life Cycle (SDLC)
I-Remit, Inc. is the largest Filipino-owned non-bank remittance service provider listed in the Philippine Stock Exchange (PSE).
I-Remit has a growing network of more than 1,000 outlets consisting of subsidiaries, branches, agents and tie-ups in 24 countries and territories in Asia Pacific, North America, Europe, and the Middle East.
I-Remit continues to invest in and upgrade its infrastructure to ease payment processes, bringing down costs for remitters and strengthening the security of its systems. I-Remit launched its online facility, IREMITX, in Australia, Canada, Hong Kong, Japan, Singapore, Taiwan, UK and soon in Italy.
I-Remit also partnered with San Francisco based Fintech, Ripple, making I-Remit the first Filipino company to move money across borders on a full blockchain. The initial partnership I-Remit has forged on the RippleNet is with Malaysia's Top International Fintech MoneyMatch.
I-Remit has a wide and diversified network for service fulfillment in the Philippine remittance industry now totaling 20,000.
I-Remit, Inc. is the largest Filipino-owned non-bank remittance service provider listed in the Philippine Stock Exchange (PSE).
I-Remit has a growing network of more than 1,000 outlets consisting of subsidiaries, branches, agents and tie-ups in 24 countries and territories in Asia Pacific, North America, Europe, and the Middle East.
I-Remit continues to invest in and upgrade its infrastructure to ease payment processes, bringing down costs for remitters and strengthening the security of its systems. I-Remit launched its online facility, IREMITX, in Australia, Canada, Hong Kong, Japan, Singapore, Taiwan, UK and soon in Italy.
I-Remit also partnered with San Francisco based Fintech, Ripple, making I-Remit the first Filipino company to move money across borders on a full blockchain. The initial partnership I-Remit has forged on the RippleNet is with Malaysia's Top International Fintech MoneyMatch.
I-Remit has a wide and diversified network for service fulfillment in the Philippine remittance industry now totaling 20,000.
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