Continuous Improvement Senior Analyst

2 weeks ago

Manila, National Capital Region, Philippines Damco Spain SL Full time
This role is driving continuous improvement across the GSC Ocean and Logistics & Services (LnS) teams of One Team Customer Experience and Logistics and Services through project prioritization and process improvements., including readiness of LnS teams and Ocean teams to LEAN maturity and sustainability of continuous improvement activities and timelines based on business and technology value. Ensures that services introduced meet operational requirements, are in line with those agreed for provision and that operational teams are ready to operate these services, processes and tools.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

  • Establish Continuous Improvement Ideas for all site Products and Services.
  • Responsible for identifying, initiating, and supporting new improvement opportunities .
  • Ensure best practices from other Areas, Sites and Teams are considered and local successful improvements are shared.
  • Test & implement global standardization proposals to the standard processes as defined by the global process owners.
  • Introduce and maintain an end-to-end process mind set within the site teams.
  • Maintain customer centric and cultural mindset.
  • Strong analytical skills.
  • Staying up-to-date with developments in management and process optimization.
  • A sharp eye for identifying weak points in processes and organizational structures.
  • Dynamic thinking and problem-solving abilities.
  • Result driven combined with the ability to achieve results through people.
  • Identify and review with EMs any additional resourcing required to support services during early life or in long term operation.
  • Collaborating with other stakeholders to enhance productivity and staff satisfaction.
  • Training, mentoring, and guiding team members in new processes.
  • Staying up-to-date with developments in management and process optimization.

Accountable for:

  • Build and delivery of effective continuous improvement services into the GSC Ocean and Logistics & Services (LnS)in line with Services and Main business areas under Ocean and LnS teams and all other products and services under the GSC Commercial One Team Customer Experience (OTCX) & Logistics and Services (LnS) teams.
  • Identification of resource requirements.
  • Ongoing delivery of continuous improvement services in line with CX Operational services.

Consulted about:

  • Platforms and Tools.
  • Process updates and implementation.
  • BCP and Issue Management.
  • Fast track,Compliance & Attestation ownership.

Critical Competencies:

  • Good experience in development in agile and scaled agile environments
  • Strong understanding of the process,technology and tools required to support service operations in a large enterprise
  • Extensive understanding of the approach and process required to successfully introduce continuous improvementservices into an enterprise run function
  • Extensive understanding of the process and business services expected to be provided across an enterprise run function
  • Understanding of the Maersk business area and the impact that operational services have on these areas.

Who are we looking for:

  • Bachelor's Degree Graduate.
  • With at least 3 years of experience on similar role/responsibilities.
  • Strong automation and transformation experience for GSC (Global Service Center).
  • Knowledge in Project Management Process Management and Optimization.
  • Good to have workforce management/headcount development/productivity and efficiency.
  • Good to have experiences in Agile, Lean and Quality.
  • Must have a background in 4PL Process.
  • Strong reporting capability - MS Proficient.
  • Excellent Communication Skills.
  • A team player, highly flexible and engaging individual.
  • Amenable to work in the morning/mid shift schedule.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing


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