Business Continuity Officer

2 weeks ago

Metro Manila, Philippines Manulife and John Hancock Full time
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

As a strategic member of the Business Continuity Management Team within Technology Functions, Manulife Canada you will have a vital role of reducing risks to Manulife's assets. You will accomplish this by being actively involved in the Business Continuity function for Canadian Segment, providing critical support and will be key to ensuring the success of our business.

Responsibilities

  • Manage the BCM Program:
  • Lead, shape and deliver a practical and effective Business Continuity/Disaster Recovery program that ensures our critical applications, systems, networks and information assets are working and available whenever our business clients need them.
Provide program oversight to ensure our partners in the Business and in IT are following best practices and remain compliant with Global Standards. Work with IT, Project Management colleagues and vendors to ensure systems are built with DR requirements embedded and recovery documentation is in place. Work with business areas to ensure recovery strategies and workarounds are documented in case of business interruption. Work with vendors and internal partners to provide alternate work areas for critical business processes to continue with minimal interruption in case a primary work area becomes inaccessible. Work collaboratively on projects and exercises that benefit the larger BCM program and organization. Develop, schedule and conduct BC/DR exercises in accordance with divisional goals and Global standards. Provide oversight for exercises run by the BU or IT teams themselves. Leverage Manulife's global scale and work with partners worldwide to constantly improve the exercise process and recoverability of processes and systems. Use communication skills to provide calm and professional crisis management during disasters or business interruptions. Work with incident management and other BC/DR professionals across the company in delivering and gathering timely information and providing guidance in response to disasters. Participate in exercises to hone these skills. Perform quality assurance checks of the work done by the BU's and IT to ensure they are meeting or exceeding Global standards. Mature our programs against global risk standards and controls alongside IT and BU partners. Move key elements of our program to higher levels of maturity (as measured by Capability Maturity Model) through continuous improvement of processes. Support changes and projects. Provide advice, assistance and support to BU's, IT and other project teams in the delivery of their projects or changes to ensure BC and DR considerations are included as required by Standards. Work with other IRM teams to identify areas of program improvement and drive execution through special projects and general working sessions. Embrace and deploy innovative solutions to manage the information risk associated with new technology and new processes. Standardize/streamline our processes and metrics. Find, devise and deploy ways to standardize our processes not only within BCM but across IRM, ERM and ORM functions to show a holistic view of Information Risk. Automate the production of metrics and continue to move them to quantitative measures. Share best practices with your peers within the organization.
How will you create impact?

This role will report to the Director, BCM Canadian Segment and will be a significant contributor to the BCM program by providing risk management consulting services to Canadian Segment and and playing a vital role in ensuring our processes and technology are safe, sound and secure.

What motivates you?

You obsess about customers, listen, engage and act for their benefit. You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. You thrive in teams and enjoy getting things done together. You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
Experience in one or more of the following disciplines: Disaster Recovery, Business Continuity, Information Technology/Systems, Project Management, Information Risk Management, Information Security, ideally with some of that time spent in a large, complex organization. Financial Services industry experience preferred. Professional certification in BCM - ABCP, CBCP, MBCI or MBCP a plus, but not a requirement. Strong Personal Computing skills (MS Office) and some familiarity with BCM Planning tools and/or relational databases - e.g., Fusion Risk Management. Familiarity with collaboration tools including teleconference, instant messaging, email, and videoconference. Broad understanding of application system technologies and Business Continuity/Disaster Recovery tools and techniques. Excellent communication skills (oral and written) including ability to develop and deliver effective user education sessions and a willingness to present to all organizational levels. Achievement oriented with proven project management skills and the ability to work independently and as part of a team, managing multiple priorities within tight deadlines while maintaining a professional and friendly attitude. Makes business continuity and disaster recovery recommendations to business units to mitigate, remediate, and plan for BCP and DR incidents. Provide guidance and oversight on planning and exercising. As a subject matter expert, the role has wide latitude, however global standards and industry best practices provide the framework for all recommendations. Protects the company against BCP/DR related risks. Make recommendations based on skill and knowledge, however independent judgement and discretion should be used to make sound and actionable recommendations. Ability to work off-hours to help manage incidents or communicate with colleagues in different time zones, occasionally.
What can we offer you?
A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities.
Our commitment to you
Values-first culture
We lead with our Values every day and bring them to life together. Boundless opportunity
We create opportunities to learn and grow at every stage of your career. Continuous innovation
We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

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