Call Center Sales Coach

3 weeks ago

Cebu City, Philippines TASQ Staffing Solutions Full time

About the Position: Sales Coach - Travel Sales (Cebu) | Onsite

Start Date: ASAP

Account Focus: Travel Sales

Support Type: Voice Support

Work Setup: 100% Onsite

Shift Schedule | Rest Days: Night Shift

Educational Qualification: College Graduate

Work Experience:

- At least 1 year of coaching or team leadership experience in sales (preferably within a call center environment)

- Proven experience managing KPIs related to sales quotas across various products

- Strong objection handling skills

- Negotiation abilities

- Familiarity with Sales CRM systems, QA tools, and Excel dashboards

Job Responsibilities:

- Conduct one-on-one coaching sessions with agents, focusing on closing techniques, overcoming objections, and script adherence

- Collaborate with the Sales Manager and Team Leads to align coaching priorities with overall business goals

- Ensure agents follow client-approved scripts, legal disclosures, and meet quality standards

- Review and analyze daily and weekly performance reports

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