Quality Assurance Specialist

3 hours ago

Taguig, National Capital Region, Philippines beBeeQuality Full time ₱450,000 - ₱900,000
Quality Assurance Manager

Job Description:

We are seeking a Quality Assurance Manager to lead and manage the QA program for contact center operations focused on card fraud prevention and investigation. The ideal candidate will have experience in quality assurance within a contact center environment, with at least one to two years in a leadership or supervisory capacity.


Responsibilities:
  • Lead and manage the Quality Assurance program for contact center operations focused on card fraud prevention and investigation.
  • Conduct regular evaluations of calls, cases, and transactions to assess agent performance in fraud handling, compliance adherence, and customer experience.
  • Monitor QA performance metrics, analyze trends, and prepare reports with actionable insights for operational leaders.
  • Facilitate calibration sessions with Operations, Training, and relevant stakeholders to ensure consistency in quality standards and expectations.
  • Provide coaching, performance feedback, and mentorship to QA Analysts and frontline agents to improve individual and team performance.
  • Develop and continuously refine QA scorecards, evaluation criteria, and documentation to maintain effective and relevant quality standards.
  • Ensure adherence to compliance guidelines, internal risk controls, and customer protection protocols across all interactions.
  • Collaborate with cross-functional teams to align quality efforts with business objectives and promote a culture of accountability and service excellence.

Required Skills and Qualifications:
  • Bachelor's degree or equivalent work experience in Business, Finance, Operations, or a related field.
  • 3-5 years of experience in Quality Assurance within a contact center environment, with at least 1-2 years in a leadership or supervisory capacity.
  • Strong background in fraud operations, card fraud investigations, or quality assurance in financial services is highly desirable.
  • Solid understanding of regulatory compliance, risk management, and operational controls in the financial services sector.
  • Excellent analytical skills with the ability to identify trends, assess root causes, and recommend targeted improvements.
  • Strong interpersonal and communication skills, capable of delivering effective coaching and feedback.
  • Proficiency in QA and call monitoring tools, CRM systems, fraud investigation platforms, and Microsoft Office applications.
  • Experience working with international clients or supporting global financial operations is a plus.

Benefits:
  • Mid-Senior level position.
  • Full-time employment type.
  • Analyst and Quality Assurance job function.
  • Business Consulting and Services industry.

  • Product Quality Assurance Specialist

    1 day ago

    Taguig, National Capital Region, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000

    **Job Title:** Product Quality Assurance Specialist**Overview of the Role:We are seeking a skilled Product Quality Assurance Specialist to conduct thorough quality assurance testing on our web applications. This entails examining the entire functionality of our web applications across various browsers and platforms, as well as identifying and reporting any...

  • Software Quality Assurance Professional

    1 hour ago

    Taguig, National Capital Region, Philippines beBeeQuality Full time ₱300,000 - ₱450,000

    Job TitleWe are seeking a Quality Assurance Specialist to ensure the quality and performance of our software products through testing and assurance practices.">Key ResponsibilitiesTo contribute to the design and execution of test plans, build automation frameworks and work collaboratively with cross-functional teams in an Agile environment.Prepare, action...

  • Senior Quality Assurance Specialist

    1 hour ago

    Taguig, National Capital Region, Philippines beBeeQuality Full time ₱250,000 - ₱500,000

    Quality Assurance and Sales RoleThis role involves ensuring the quality of services provided by our team, focusing on accuracy, timeliness, and client satisfaction. The successful candidate will have a background in QA and sales, with experience in inbound and outbound projects.Key Responsibilities:Monitor interactions to ensure accuracy and provide timely...

  • Quality Assurance Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines BAKEMASTERS INC. Full time

    Production Process Quality Compliance Monitoring and Improvement1. Ensures that all processes are consistently monitored and compliant to the quality standards.2. To communicate with the Internal Department Heads on any non-conformity and to facilitate CAPA implementation and closure.3. Accomplish CAR and issuance to the concerned department. Monitoring of...

  • Data Assurance Officer

    5 days ago

    Taguig, National Capital Region, Philippines beBeeQuality Full time

    Job Title: Collections Quality Control Specialist Description Our organization is seeking a skilled and detail-oriented professional to fill the position of Collections Quality Control Specialist. In this role, you will be responsible for conducting various quality assurance tests for the Collections Department. You will ensure that all processes are...

  • Software Quality Assurance Automation Specialist

    1 day ago

    Taguig, National Capital Region, Philippines beBeeAutomation Full time ₱800,000 - ₱1,200,000

    Job OverviewThe role of the Quality Assurance (QA) Automation Engineer focuses on creating high-quality acceptance tests, sustaining automated test execution, and championing quality within the software development team.This position involves working with the scrum team to identify appropriate tests to automate, ensuring that failed tests are consistently...

  • IT Quality Assurance Professional

    1 day ago

    Taguig, National Capital Region, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000

    Job OverviewThe role of IT Quality Management Officer supports the Chief Information Security Officer to ensure that quality and risk-minimized systems are delivered in compliance with regulatory requirements.Key ResponsibilitiesOversight on projects ensures quality delivery in terms of budget, timeline, cost and deliverables.Conduct project checkpoint...

  • Lead Software Quality Assurance Specialist

    5 days ago

    Taguig, National Capital Region, Philippines beBeeSoftwareQuality Full time

    Job Title: Software Quality Assurance EngineerThis role is responsible for ensuring the quality of software products by identifying and resolving defects.The ideal candidate will have a strong background in software testing and be proficient in tools such as Selenium, Appium, and TestRail.They will also have excellent communication skills and be able to work...

  • Software Quality Assurance

    3 weeks ago

    Taguig, National Capital Region, Philippines ACCPRO International Full time

    We're Hiring: Business Analyst/Software Quality AssuranceBGC, Taguig | Mon-Fri (9AM-6PM) | OnsiteDuties & Responsibilities:-Analyze JSF XHTML pages, Java Beans, and configurations to identify business rules and system behavior.-Create detailed System Requirement Specifications (SRS) and Design Documentation.-Lead and facilitate client workshops to validate...

  • Quality Audit Specialist

    4 weeks ago

    Taguig, National Capital Region, Philippines Fresenius Medical Care Full time

    We are seeking a quality-driven professional to join our team as a Quality Audit Specialist – Global Business Services for Finance and Procurement Operations. This role is critical in driving consistent audit and compliance practices, identifying process gaps, and contributing to operational excellence across finance service delivery. The successful...