Key Accounts Executive

1 day ago

Makati, Philippines Cartrack Full time

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Accounts Executive (B2B Account Management/Aftersales) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibilities: Build strong relationships with decision makers/fleet managers/system users and         manage of all services related to Key B2B Accounts in an IT industry.  Establish good rapport and trust though proactive engagement Understanding client needs and identifying new business opportunities for                    upselling Resolve customers enquiries or issues from all channels, and ensure proper follow-     up to the final resolution within the stipulated time frame Coordinate with internal teams to deliver solutions that meet client's objectives Identify and implement new strategies for increasing customer satisfaction, loyalty       and retention by going above and beyond expectation Prepare regular reports of progress and forecasts to internal and external                      stakeholders Requirements: Diploma/Bachelor's degree in any field or course or equivalent industry experience With minimum 3 years customer service experience, aftersales or account                 management/ handling existing B2B clients gained from an IT solutions company.  Proficient in English Excellent communication and interpersonal skills Tech-savvy and computer literate Team player with a high level of energy and able to work independently Willing to work onsite in Makati City and can-do fieldwork around Metro Manila             and nearby areas. We offer monthly salary and commissions

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