System Engineer

4 weeks ago

Taguig, Philippines Eastvantage Full time

Systems Engineers play a key role in supporting the continued success of our customers across our Public
and Multi-Cloud offerings.

The ideal candidate is an Engineer who thrives in a matrixed team environment, working collaboratively with team to ensure that our customers are effectively supported and highly satisfied with our services. Given the critical importance of cloud operations to our customer base, Engineers are committed to delivering exceptional service and consistently go “above and beyond” to ensure customer success.

As a Systems Engineer, you will work closely with Senior Engineers to implement and manage cloud systems within Managed Service Framework.


KEY RESPONSIBILITIES:
The individual will be primarily responsible for Level 2 systems support of IT Public Cloud services provided to customers. With a primary focus on Azure, the individual is expected to have broader domain knowledge or general familiarity across related systems including networking, other cloud providers, Kubernetes, server management and web-based apps.

The individual will be a part of a team responsible for all related ITIL services, including incidents, service requests, problem, change, and configuration management. The engineer implements requests, handles incidents and implements continual improvement initiatives, and delivers reporting.

Key responsibilities include:

- Provide Level 2 systems support for Managed Public Cloud services delivered to customers.
- Build, deploy, and maintain Azure infrastructure.
- Prepare and implement technical change requests.
- Develop and maintain operational documentation and diagrams.
- Configure environments using ClickOps, scripting, and Infrastructure as Code (IaC) following DevOps best practices.
- Provide timely customer updates, technical analysis, and communicate Public Cloud-related information clearly to customers.
- Stay up to date with vendor-provided updates and best-practice cloud solution architectures.
- Participate in the after-hours on-call rotation.

Essential / mandatory
- Proficiency in Azure infrastructure management.
- Working knowledge of:
o Entra ID
o General infrastructure management
- Strong troubleshooting, analytical, and problem-solving skills.
- Scripting, automation, and Infrastructure as Code experience.
- Familiarity with GitOps and general DevOps processes.
- Solid understanding of the ITIL framework.

Experience:
- Demonstrable experience in a similar Server or Cloud support role.
- 3+ years IT experience
- Experience in a Managed Services Provider environment in a similar role
- Other Public Cloud, Security, Linux, Kubernetes or general infrastructure experience

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