Senior System Engineer

1 week ago

Taguig, Philippines Eastvantage Full time

Senior Systems and Operational Support Engineers are responsible for ensuring the continued success of key customers across both public and multi-cloud environments.

The ideal candidate is a seasoned engineer who thrives in a collaborative, matrixed team environment, working across global resources to deliver high levels of customer satisfaction and operational excellence.

Given the critical importance of cloud operations, Senior Engineers in this role are expected to take ownership and go above and beyond to ensure customer success. Beyond day-to-day responsibilities, you may also be involved in shaping the future direction of cloud strategy and contributing to high-level planning discussions.

Key Responsibilities
- The individual will be primarily responsible for Level 3 systems support of IT Public Cloud services provided to Ethan customers.
- With a primary focus on Azure, the individual is expected to have significant domain knowledge and provide thought leadership to the team in this area.
- The individual will be a part of a team responsible for all related ITIL services, including incidents, service requests, problem, change, and configuration management. The engineer drives continual improvement initiatives, provides guidance to project engineers, manages customer relationship engagement, executes onboarding, inputs to product development, and delivers reporting.
- Level 3 IT Systems support to for Ethan Managed Public Cloud Services delivered to customers.
- Build, deploy and maintain Azure infrastructure.
- Prepare and review technical change requests.
- Develop and maintain operational documentation and diagrams.
- Prepare and provide leadership in automation, scripting, infrastructure as code and DevOps.
- Provide guidance and escalation support across the team as required.
- Responsible for customer engagements including regular reviews, general communications, and workshops.
- Input to and review project designs, migration plans and test plans
- Stay current with vendor supplied and other best practice cloud solution architectures.
- Participation in the after hours on-call rotating roster

Technical Skills
Essential / mandatory
- High-level competency in Azure infrastructure management

Strong competency in:
o Azure Active Directory
o Infrastructure management

- Exceptional troubleshooting skills, analytical research and problem solving.
- Scripting, automation, and infrastructure as code
- Competency in GitOps and general DevOps processes
- Understanding of ITIL framework

Desirable Technical Skills
- Competent in AWS infrastructure management
- Demonstrable experience in AWS infrastructure management

Experience
- Demonstrable experience in a similar senior Server or Cloud support role.
- 5+ years IT experience
- Experience in a Managed Services Provider environment in a similar role
- Experience in providing leadership and mentoring within a team.
- Other Public Cloud, Security, Linux, or Kubernetes experience

#PHhiring #newopportunity #publiccloud #azure #systemsengineer

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