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Process Excellence Consultant
4 weeks ago
Nature Of the Account: Healthcare
Type of Support: Non-voice
Start Date: ASAP
Work Arrangement: 100% Onsite (Cebu)
Shift Schedule | Rest Days: US business hours; Weekends off
Qualifications:
College Graduate
Well versed in a Healthcare account (US benefits)
Has relevant experience in process improvement and QA for 3 years
Total experience should not be less than 7 years
Preferred: Six Sigma methodologies/Certifications
Knowledge: Root-cause-analysis, Lean methodologies, Corrective and Preventive actions, quality concepts
Responsibilities:
Process Analysis & Improvement: Conducting current-state process mapping, identifying inefficiencies and bottlenecks, and developing solutions to streamline operations.
Project Leadership: Leading process improvement initiatives, managing projects, and ensuring successful implementation of process changes.
Methodology Application: Utilizing tools and techniques such as Lean Six Sigma, Kaizen, and Value Stream Mapping to drive improvements.
Performance Monitoring: Developing metrics and reporting to track process performance and measure the impact of implemented changes.
