Delivery / Process Excellence - Associate Manager - Mandaluyong

1 week ago


Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full time
RESPONSIBILITIES:
• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Assist the organization in the creation, monitoring, measurement and analysis of standardized processes
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
• Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis
• Implement strategic quality direction into operational guidelines and practices and support the ongoing expansion of the quality culture across the organization
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunitiesSKILLS AND QUALIFICATIONS:· Open to Bachelor's Degree or undergraduates with relevant experience.· Must have a minimum at least 3 years of relevant experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement under Finance and Accounting· Experience in BPO industry· Handling clients isn't required and must focus on how candidates are able to communicate effectively, handle certain situations and thoroughly express knowledge on six sigma. Applicants with experiences in dealing and leading internal projects are acceptable.· Led more than 1 Value Stream Mapping activity· Six Sigma Green Belt Certified or Trained

  • Mandaluyong City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key SkillsProcess Excellence SkillsDelivery ExcellenceOperational Excellencecontinuous improvementBusiness TransformationJob title: Delivery Excellence Associate ManagerLocation: Mandaluyong CityWork set up: HybridRESPONSIBILITIES:• Facilitate process improvement and assist business owners in improving existing process performance through analysis,...


  • Mandaluyong City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key SkillsProcess Excellence SkillsDelivery ExcellenceOperational Excellencecontinuous improvementBusiness TransformationJob title: Delivery Excellence Associate ManagerLocation: Mandaluyong CityWork set up: HybridRESPONSIBILITIES:• Facilitate process improvement and assist business owners in improving existing process performance through analysis,...


  • Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full time

    ESPONSIBILITIES:• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles• Assist the organization in the creation, monitoring,...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    ction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.• Communicate to key management stakeholders...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Full time

    ction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.• Communicate to key management stakeholders...


  • Mandaluyong City, National Capital Region, Philippines Mandaluyong Full time

    TECHNICAL SUPPORT SPECIALIST (TIER 2) – ASCEND PARTNERSHIP SOLUTIONS CO.DAY SHIFT / AUSTRALIAN CAMPAIGNLOCAL / 24/7 SHIFTING SCHEDULEMONTHLY PERFORMANCE BONUS (LOCAL AND INTERNATIONAL)COMPANY MEDICAL BENEFITSANNUAL MERIT INCREASEINTERNATIONAL GROWTH AND CAREER ADVANCEMENTCompany: ASCEND PARTNERSHIP SOLUTIONS CO.Category: DIRECT COMPANYType: Full...


  • Mandaluyong City, National Capital Region, Philippines SID Global Solutions APAC Full time

    About the Role:As a Delivery Excellence Head at SID Global Solutions APAC, you will play a crucial leadership role in driving high-quality service delivery, process optimization, and client satisfaction.This position requires a combination of project management expertise, strategic thinking, leadership skills, and a deep understanding of client needs and...


  • Mandaluyong City, National Capital Region, Philippines SID Global Solutions APAC Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from SID Global Solutions APACHead of Business Development | Talent Acquisition | Sales & Account Management | INTJ-ADelivery Excellence HeadSummary:The Delivery Excellence Head in the Philippines plays a crucial leadership role, focusing on driving high-quality...


  • Mandaluyong City, National Capital Region, Philippines Mandaluyong Full time

    ResponsibilitiesProvide expert technical support and troubleshooting for customers through effective communication and problem-solving skills.Collaborate with team members to enhance customer service processes and resolve issues promptly.Document and track customer interactions and issues to ensure efficient service delivery.RequirementsA minimum of...


  • Mandaluyong City, National Capital Region, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company is a Business Process Outsourcing, focusing on  IT solutions and services providers in the Philippines and in other country of Southeast Asia.Position: Sourcing Associate ManagerCompany Industry: BPO CompanyWork Location:  MandaluyongWork Schedule:  DayshiftSalary:  Php50,000-Php70,000Work Set Up: work on site...


  • Mandaluyong City, National Capital Region, Philippines Process Synergy, Inc. Full time

    Mandaluyong, National Capital Region, PhilippinesLearning And Development SpecialistProcess Synergy, Inc. Mandaluyong, National Capital Region, Philippines1 week ago Be among the first 25 applicantsDirect message the job poster from Process Synergy, Inc.Process Synergy Inc. (PROSYNC) is San Miguel Corporation's Business Processing Outsourcing (BPO) company...


  • Mandaluyong City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines is looking for:HR Services Senior Associate Salary: ₱30,000 per month Location: Mandaluyong (Hybrid, 2 days onsite) Schedule: Flexible (APAC)Key Qualifications:At least 3 years in content creation, HR communications, or a similar roleStrong writing, editing, and proofreading skillsBasic knowledge of HR processes and...


  • Mandaluyong City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines is looking for:HR Services Senior AssociateSalary: ₱30,000 per monthLocation: Mandaluyong (Hybrid, 2 days onsite)Schedule: Flexible (APAC)Key Qualifications:At least 3 years in content creation, HR communications, or a similar roleStrong writing, editing, and proofreading skillsBasic knowledge of HR processes and...

  • Sales Excellence

    2 weeks ago


    Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    Sales Excellence – CoE - Application Architecture Associate Manager Location: Mandaluyong Position Level:Associate Manager (L8) ---About Us: We are a dynamic, fast-paced team dedicated to Sales Excellence and Data Integration. We support sales and pricing tools, ensuring their stability, functionality, and alignment across applications and platforms....


  • Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    Location: MandaluyongResponsibilities:- Provide outstanding customer service support while adhering to the defined scope of work and service level agreements. - Handle customer inquiries and concerns effectively, ensuring timely and accurate resolution of issues. - Maintain high standards of call quality and performance metrics in line with organizational...

  • Sales Excellence

    4 weeks ago


    Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    Sales Excellence – CoE - Application Architecture Associate Manager Location: Mandaluyong Position Level:Associate Manager (L8) ---About Us: We are a dynamic, fast-paced team dedicated to Sales Excellence and Data Integration. We support sales and pricing tools, ensuring their stability, functionality, and alignment across applications and platforms....


  • Mandaluyong City, National Capital Region, Philippines Kantar Full time

    Kantar Mandaluyong, National Capital Region, PhilippinesAssociate Research ManagerKantar Mandaluyong, National Capital Region, PhilippinesKantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with...


  • Mandaluyong City, National Capital Region, Philippines San Miguel Corporation Full time

    Job Title: Mandaluyong City RepresentativeWe are seeking a detail-oriented and results-driven Mandaluyong City Representative to join our team.This role requires a professional who can handle multiple tasks simultaneously, prioritizing responsibilities while maintaining exceptional customer service standards.The successful candidate will be responsible for...

  • Senior Accountant

    3 days ago


    Mandaluyong City, National Capital Region, Philippines Monroe Consulting Group Full time

    **Job Overview**The Monroe Consulting Group is seeking an experienced Senior Accountant to join their team in Mandaluyong. As a key member of the finance team, you will be responsible for managing client payroll activities from pre-payroll validation to pay slip generation.Key Responsibilities:Comprehensive management of Client payroll activitiesPreparation...


  • Mandaluyong City, National Capital Region, Philippines Process Synergy Inc. Full time

    This is a full-time on-site role for an HR Associate for Learning & Development at Process Synergy Inc. The HR Associate will be responsible for HR operations, HR management, training & development, and communication tasks on a day-to-day basis.QualificationsHR Management and HR Operations skillsExperience in Human Resources (HR) fieldBachelor's degree in...