Mandaluyong City Representative

5 days ago


Mandaluyong City, National Capital Region, Philippines San Miguel Corporation Full time
Job Title: Mandaluyong City Representative

We are seeking a detail-oriented and results-driven Mandaluyong City Representative to join our team.

This role requires a professional who can handle multiple tasks simultaneously, prioritizing responsibilities while maintaining exceptional customer service standards.

The successful candidate will be responsible for addressing customer issues, assuring that contract service levels and objectives are met.

Key Responsibilities:

  1. Call Handling Activities
  • Manage and respond to inquiry traffic via all available channels, including calls, emails, and mobile phone calls.
  • Provide basic information to customers on accounts, orders, payments, products, and services.
  • Perform order-taking functions and initiate order requisitions, as may be required.
  • Complete fulfillment and distribution of customer orders and/or documents.
  • Conduct outbound calls, as required, for purposes such as polling, customer satisfaction, appointment reminders, product sales, etc.
  • Maintain strict confidentiality of sensitive information in compliance with the Data Privacy Act.
  • Prepare consolidated reports that may be required by the business.
  1. Non-Call Handling Tasks
  • Accomplish accurately and completely non-call tasks, such as special assignments, encoding of orders, email inquiries, etc.
  • Utilize prescribed CRM tool to document, process, and/or track all customer data and follow-up.
  • Ensure accurate processing of transactions.
  • Participate in call calibration sessions with team members and perform internal calibration review.
  • Actively participate in all training programs and team meetings, willingly learn and implement new procedures, and incorporate feedback.


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