Live Chat Agent
5 hours ago
A. Position Overview
As a Call Centre Agent, you will serve as the primary point of contact for customers, delivering exceptional service and support. Your responsibilities include responding to customer inquiries across non-voice channels, resolving issues, and providing accurate information while maintaining a positive and professional demeanour
B. Key Responsibilities
- Respond to customer inquiries and resolve platform operation issues through non-voice channels (e.g., email, chat).
- Make occasional outbound calls to customers for follow-up or to clarify issues.
- Review and coordinate return and refund requests in a professional and timely manner.
- Handle user issues related to financial transactions and logistics.
- Manage account-related inquiries, including issues with platform permissions.
- Accurately document customer interactions and system-related activities in internal tools
- Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators (KPIs).
C. Qualifications
- College level with 6 months BPO CHAT Support experience
- Accepting High School and Senior High School Graduates - but must have 1 yr BPO exp (incuding 6 mos CHAT Back Ground)
- College graduates without BPO experience are welcome to apply
- Must have good to excellent ENGLISH communication skills.
- Good at listening and able to pay attention and have empathy
- Knowledge/experience in handling any e-commerce or retail account
- Understanding of key performance metrics – CSAT and QA
- Amenable to work on shifting schedule
- Amenable to work in Ortigas, Pasig City.
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Job Types: Full-time, Permanent
Pay: Php20, Php23,000.00 per month
Work Location: In person
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