Live Chat Agent

2 weeks ago


Ortigas Metro Manila, Philippines TRANSCOSMOS (MALAYSIA) SDN. BHD. Full time

A. Position Overview

As a Call Centre Agent, you will serve as the primary point of contact for customers, delivering exceptional service and support. Your responsibilities include responding to customer inquiries across non-voice channels, resolving issues, and providing accurate information while maintaining a positive and professional demeanour.

B. Key Responsibilities

  • Respond to customer inquiries and resolve platform operation issues through non-voice channels (e.g., email, chat).
  • Make occasional outbound calls to customers for follow-up or to clarify issues.
  • Review and coordinate return and refund requests in a professional and timely manner.
  • Handle user issues related to financial transactions and logistics.
  • Manage account-related inquiries, including issues with platform permissions.
  • Accurately document customer interactions and system-related activities in internal tools
  • Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators (KPIs).

C. Qualifications

  • Fresh Graduates (Bachelor's Degree) are welcome to apply
  • SHS can be considered with at least 6 months BPO experience w/ experience in chat and voice support with readiness to handle blended channels.
  • Have average to good communication skills in English.
  • Knowledge of customer service principles.
  • Good data entry and typing skills.
  • Amenable to work in shifting schedule.
  • Amenable to work in Ortigas, Pasig City.

D. Other Details

Shift timing : 24/7 rotational shifting

Supporting Channel: Blended (Voice and Non-Voice)

Location: OCC Ortigas, Pasig City

Joining Date: 15 December 2025


  • Chat Agent

    6 days ago


    Manila, National Capital Region, Philippines Carnivore Style Full time

    The Role: Company: Carnivore StyleLocation: Remote (Work From Home)Salary: $1,500 – $2,000 per month (based on experience)Position Overview:We are looking for a proactive and customer-focused Chat Agent to manage real-time interactions with our website visitors. As the first point of contact, you will provide prompt and informative responses, ensuring a...

  • Live Chat Support

    2 weeks ago


    Manila, National Capital Region, Philippines utak Full time

    Job DescriptionProvide live chat support and troubleshooting to clients in group chats, SMS, emails, etc.Address inquiries, concerns, and tech issues related to the POS system, hardware, and morePrioritize both speed and quality of responses while aiming for effective resolutionsHandle phone calls when necessary to ensure comprehensive client supportAct as a...


  • Eastwood, Metro Manila, Philippines Probe CX Full time

    Become a full-time Customer Service Representative at Probe CX in Eastwood, Quezon City, handling our live chat account. We offer comprehensive training, making this an excellent opportunity for motivated individuals, even those new to the BPO industry. We're on the lookout of the following candidates:At least a high school graduate, college undergraduate,...

  • Player Support Agent

    2 weeks ago


    Ortigas, Metro Manila, Philippines GameClub SEA Full time

    Player Support AgentLocation: Onsite – Ortigas, Pasig City, PhilippinesEmployment Type: Full-TimeLevel: Entry-LevelReporting to: Player Support Squad LeaderIndustry: Gaming / Digital EntertainmentAbout GameClubGameClub is all about great games and even greater player experiences. As we continue to grow our global community, we're building a CS team that...


  • Eastwood, Metro Manila, Philippines Probe CX Full time

    Join Probe CX in Eastwood, Quezon City, as a full-time Customer Service Representative for our live chat account. We're looking for motivated individuals, and we'll provide extensive training to help you succeed in customer service, even without previous BPO experience. We're on the lookout of the following candidates:At least a high school graduate,...

  • Live Seller

    2 weeks ago


    Valenzuela, Metro Manila, Philippines Trade Mate Distribution Inc. Full time

    Job description:➢ Mounting high-quality live stream videos Lazada, Shopee, Facebook, and Tiktok to promote sales.➢ Master the product knowledge of the company's product to be promoted in the live streaming.➢ Help the creative team create promotional content through videos➢ Actively interact and communicate with online fans on various platforms such...


  • Ortigas, Philippines PH Global Jet Express Inc (J&T Express) Full time

    Key Responsibilities Respond to inquiries: Promptly and professionally address customer questions, concerns, and requests through live chat. Troubleshoot and resolve problems: Identify, analyze, and provide effective solutions for product or service issues, escalating complex problems to relevant departments when necessary. Provide product information:...


  • Manila, National Capital Region, Philippines Wayex Full time

    About WayexWayex is a premier global cryptocurrency platform operating across two major brands:Wayex GlobalandWayex Australia. We are a fast-growing startup dedicated to bridging the gap between traditional finance and the digital asset economy. We are seeking a reliable, tech-savvy, and professional Customer Support Specialist to join our frontline team.The...


  • Manggahan, Metro Manila, Philippines E-WORLD STAFFING SERVICES Full time

    About the roleE-World Staffing Services is looking for talented Non-Voice Chat Support agents to join our dynamic team. As a Chat Support agent, you will be the first point of contact for our customers, providing excellent customer service and resolving their queries efficiently. This is a full-time position based in Manggahan Pasig City, Metro Manila.What...

  • Chat Support

    5 days ago


    Manila, National Capital Region, Philippines Total Shape Full time

    We are seeking a highly motivated and dedicated Chat Support professional to join our team remotely. The ideal candidate will have excellent communication skills, a customer-first mindset, and a passion for providing top-tier support.Key Responsibilities:Responding to customer inquiries via live chat in a timely and professional mannerResolving customer...