Service Desk Engineer

The Service Desk Engineer is responsible for providing Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal...

The Service Desk Engineer is responsible for providing Level 1 technical support and service dispatch to customers, both internal and external, across different practice areas. Service Desk Engineer provides Tier 1 support. Performs as the first point of escalation of IT infrastructure incidents that involve clients, customers, service providers, internal...

DUTIES AND RESPONSIBILITIES Service Desk and Support • Provides direct first level of support via telephone, email, web or any other means, such as: • Answering RFIs • App navigation • Onsite and remote assistance • Initial troubleshooting using the KB as reference • Password resets and ticket routing • Escalation to Level 2, 3 and principal...

DUTIES AND RESPONSIBILITIESService Desk and Support• Provides direct first level of support via telephone, email, web or any other means, such as:• Answering RFIs• App navigation• Onsite and remote assistance• Initial troubleshooting using the KB as reference• Password resets and ticket routing• Escalation to Level 2, 3 and principal when...

DUTIES AND RESPONSIBILITIES Service Desk and Support • Provides direct first level of support via telephone, email, web or any other means, such as: • Answering RFIs • App navigation • Onsite and remote assistance • Initial troubleshooting using the KB as reference • Password resets and ticket routing • Escalation to Level 2, 3 and principal...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINESJOB TITLE: SERVICE DESK ANALYSTThe purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives.Be responsible for primary user support and customer service:1. Respond to queries from all...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...

LOCATION: QUEZON CITY AND CEBU, PHILIPPINES JOB TITLE: SERVICE DESK ANALYST The purpose of this role is to the first point of contact for the B2B users who call Service Desks to troubleshoot appropriate end user issues in line with the Company's Service Desk objectives. Be responsible for primary user support and customer service: 1. Respond to queries from...

Nityo Infotech Services Philippines is looking for:Service Desk Automation Engineer - Entry LevelSalary: 23,000Set up: Hybrid, 2x onsite per weekLocation: Rockwell PasigSchedule: ShiftingQualifications:Candidate must possess a Bachelor’s Degree in Computer Engineering, Computer Science, Information Technology, or equivalent.Knowledge of scripting languages...

Nityo Infotech Services Philippines is looking for:Service Desk Automation Engineer - Entry LevelSalary: 23,000Set up: Hybrid, 2x onsite per weekLocation: Rockwell PasigSchedule: ShiftingQualifications:Candidate must possess a Bachelor’s Degree in Computer Engineering, Computer Science, Information Technology, or equivalent.Knowledge of scripting languages...

Nityo Infotech Services Philippines is Hiring Service Desk (Female) Location: Gil Puyat Ave. Makati City Set up: Hybrid Salary: 30,000 See complete details below: Service Desk - 30,000 24x7 Shifting, onsite 3x or 4x a week, can be assigned wfh during Saturdays and Sundays — At least 1 to 2 years experience in Technical Support. — Experience in any...

Job DescriptionRole & ResponsibilitiesDescriptionESSENTIAL DUTIES/RESPONSIBILITIES - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at Service desk by focusing on reducing incidents, use...

We’re Hiring: Service Desk Analyst & Service Operations Analyst Service Desk AnalystSalary Range: Php 23,000Headcount: 2Work Schedule: Rotating shifts (24x7 support)Work Arrangement: Hybrid (2 days onsite)Location: Rockwell Business Center Pasig CityRequirements:-- Candidate must possess a Bachelor’s Degree in Computer Engineering, Computer Science, IT,...

Job Description Role & Responsibilities Description ESSENTIAL DUTIES/RESPONSIBILITIES - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at Service desk by focusing on reducing...

Job Description Role & Responsibilities Description ESSENTIAL DUTIES/RESPONSIBILITIES - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at Service desk by focusing on reducing...

Job DescriptionTasq Staffing Solutions is seeking a seasoned Service Desk Team Leader to oversee the performance of our service desk team. As a leader, you will be responsible for ensuring that our team provides top-notch support to clients while adhering to company policies and processes.About You- 3-4 years of experience in a similar role- ITIL certified-...

We are Hiring for IT Service Desk | Earn up to Php 40,000 | Online Process Only- Company Profile: A trusted company the provides IT consulting on application designs- At least 1-2 years’ experience as IT Service Desk- Salary is range Php 25,000-40,000- Bachelor’s degree in IT or any related field- Metro Manila - Onsite- Full-time / Regular...

Key Skills: Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and opportunities for improvement in customer service delivery. Generate reports and insights to support...

Accountabilities: • Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses. • Diagnose and solve issues with single and...

Accountabilities:• Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses.• Diagnose and solve issues with single and...