Technical Support and Maintenance

4 weeks ago


Manila, Philippines Brixio Full time
Work Setup: REMOTE (MUST BE RESIDING IN THE PHILIPPINES)

Duties and Responsibilities:

Technical Support and Maintenance:

  • Set up new PCs and printers, ensuring they adhere to organizational standards
  • Renew SSL/TLS certificates, monitor expiry dates, and apply renewals to secure websites and server applications
  • Manage VPN renewals to ensure continuous secure remote access to the organization's network

Administrative Tasks:

  • Monitor and manage emails, directing them to the appropriate staff
  • Handle correspondence related to sales, including customer inquiries and order confirmations
  • Monitor domain auto-renewals, update dates, and manage the sales inbox
  • Generate Sales Orders for renewed quotes and potentially request quotes for warranty

Sales and Quoting:

  • Manage SSL Certificates with Trustico, handling tasks such as purchasing, renewing, and revoking certificates
  • Generate templated quotes and provide quotes for device setups based on fixed scopes
  • Handle other basic quote setups for services or products offered by the organization

Requirements

Technical Requirements:

  • Minimum of 2 years of similar work experience
  • Knowledge of cybersecurity best practices
  • Proficiency in managing and troubleshooting SSL Certificates
  • Experience with VPN setup and maintenance
  • Excellent written and verbal communication skills for client support via phone/email

Nice to Have:

  • Certifications in Microsoft or Cisco are a plus
  • Proficiency in using ticketing tools, preferably ConnectWise
  • Experience in a Managed Service Provider (MSP) is highly desirable

Soft Skills:

  • High organizational and attention to detail
  • Proven track record of delivering tangible results
  • Strong problem-solving and analytical skills
  • Solid technical skills, a can-do attitude, and proactive initiative
  • Ability to build rapport with customers and maintain a customer-focused approach
  • Effective time management skills, adhering to deadlines
  • Adaptability to different cultures/environments

Working Schedule:

  • Morning – Melbourne Time zone


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