Technical Support and Maintenance
4 weeks ago
Duties and Responsibilities:
Technical Support and Maintenance:
- Set up new PCs and printers, ensuring they adhere to organizational standards
- Renew SSL/TLS certificates, monitor expiry dates, and apply renewals to secure websites and server applications
- Manage VPN renewals to ensure continuous secure remote access to the organization's network
- Monitor and manage emails, directing them to the appropriate staff
- Handle correspondence related to sales, including customer inquiries and order confirmations
- Monitor domain auto-renewals, update dates, and manage the sales inbox
- Generate Sales Orders for renewed quotes and potentially request quotes for warranty
- Manage SSL Certificates with Trustico, handling tasks such as purchasing, renewing, and revoking certificates
- Generate templated quotes and provide quotes for device setups based on fixed scopes
- Handle other basic quote setups for services or products offered by the organization
Technical Requirements:
- Minimum of 2 years of similar work experience
- Knowledge of cybersecurity best practices
- Proficiency in managing and troubleshooting SSL Certificates
- Experience with VPN setup and maintenance
- Excellent written and verbal communication skills for client support via phone/email
- Certifications in Microsoft or Cisco are a plus
- Proficiency in using ticketing tools, preferably ConnectWise
- Experience in a Managed Service Provider (MSP) is highly desirable
- High organizational and attention to detail
- Proven track record of delivering tangible results
- Strong problem-solving and analytical skills
- Solid technical skills, a can-do attitude, and proactive initiative
- Ability to build rapport with customers and maintain a customer-focused approach
- Effective time management skills, adhering to deadlines
- Adaptability to different cultures/environments
- Morning – Melbourne Time zone
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