Technical Support Representative I

2 months ago

Manila, National Capital Region, Philippines FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.


What you will be doing:

  • Provides desk-side assistance in resolving technology support issues.
  • Performs installations, repairs, upgrades, backups and other maintenance tasks.
  • Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
  • Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
  • Asks probing questions to gather relevant information on routine and complex calls.
  • Uses effective listening skills to develop understanding of client questions or issues.
  • Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
  • Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
  • Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
  • Maintains passwords, data integrity and file system security for the desktop environment.
  • Communicates highly technical information to both technical and nontechnical personnel.
  • Recommends solutions including new acquisitions and upgrades.
  • May participate in development of information technology and infrastructure projects.
  • May have expertise in commonly used business applications.
  • May handle phone and email assistance as well.

What you bring:

  • 2 years and up experience in Helpdesk support - individuals capable of taking calls, do root-cause analysis, provide solutions to customers
  • 2 years and up experience in Active Directory (password reset, creation of accounts and etc.)
    Remote-user support
  • Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
  • Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices
  • Knowledge of basic problem resolution and escalation practices
  • Ability to provide appropriate level of support and guidance with FIS applications and procedures
  • Effective use of listening skills to develop an understanding of client inquiries and problems
  • Excellent team player
  • Self-motivated to learn new technology and new ways to deliver support
  • Shows enthusiasm when providing technical support
  • Stays up-to-date with latest technology
  • Problem Solving and critical thinking skills

What we offer you:

  • A competitive salary and benefits.
  • Great work spaces with dedicated and motivated colleagues.
  • A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Technical Support Engineer I

    2 weeks ago

    Manila, National Capital Region, Philippines Avid Full time

    Technical Support Engineer I - Cloud UX page is loaded Technical Support Engineer I - Cloud UX Apply locations Manila time type Full time posted on Posted 30+ Days Ago job requisition id PR It's fun to work in a company where people truly BELIEVE in what they're doing We're committed to bringing passion and customer focus to the business. ABOUT AVIDAvid...

  • Application Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines I-Remit, Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights Application Support Specialist is responsible for providing first level technical support for the organization's internal applications and to ensure that user concerns and inquiries are appropriately addressed.Job...

  • Technical Support Representative

    7 days ago

    Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Role Purpose:Responsible for resolving incoming telephone and email requests within the agreed service levels as well as handling Level 1 escalations including medical emergency situations and handle any customer escalations. In addition, he/she is responsible for assisting the Team Lead in the daily monitoring of support issues reported by the field and...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines MSI PACIFIC INTERNATIONAL PHILIPPINES REPRESENTATIVE OFFICE Full time

    Duties and responsibilities:· Able to manage 1 call and 2 chats at the same time· Able to answer web tickets within the shift· Amenable to shifting schedule· Able to come to work for 6 days a week.· Able to come to work for 9 working hours per day (Including a 1-hour break), may adjust if needed.· Able to come to work on Holidays and...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines MSI PACIFIC INTERNATIONAL PHILIPPINES REPRESENTATIVE OFFICE Full time

    Duties and responsibilities:· Able to manage 1 call and 2 chats at the same time· Able to answer web tickets within the shift· Amenable to shifting schedule· Able to come to work for 6 days a week.· Able to come to work for 9 working hours per day (Including a 1-hour break), may adjust if needed.· Able to come to work on Holidays and...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo....

  • Technical Support Representative II

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Technical Support Representative II page is loaded Technical Support Representative II Apply locations Manila time type Full time posted on Posted 3 Days Ago job requisition id R79481 This position is under the LexisNexis Risk Solutions Operations. LexisNexis Risk Solutions is a leader in providing essential information that helps customers across all...

  • Medical Sales Representative

    5 days ago

    Manila, National Capital Region, Philippines I-Senz Medical Inc. Full time

    JOIN OUR GROWING COMPANYCompany Name: I-Senz Medical Inc.Main Office: Ermita, ManilaPosition: Sales Medical RepresentativeArea: Metro ManilaQUALIFICATIONS:Graduate of any 4-year course with degree in marketing, business and medical.Possess strong interpersonal and communication skillsGoal and result orientedFresh graduates are welcome to apply I-Senz Medical...

  • Technical Support Representative Senior

    2 weeks ago

    Manila, National Capital Region, Philippines FIS, Inc. Full time

    Technical Support Representative Senior (IT Service Desk L2/L3) Technical Support Representative Senior (IT Service Desk L2/L3) FIS, Inc. Manila, Philippines Technical Support Representative Senior (IT Service Desk L2/L3) FIS, Inc. Manila, Philippines Posted 4 days ago Permanent Competitive Technical Support Representative Senior (IT Service Desk L2/L3) ...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full time

    Product Support Specialist, Customer Service and SupportThis role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full time

    Product Support Specialist, Customer Service and SupportThis role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic products. This includes keeping a clear and active focus on inquiry resolution and ensuring that all the necessary action...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Infinit-O Full time

    Job DescriptionDetermines eligibility by comparing client information to requirementsAnswer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environmentsUtilize active listening and empathy skillsStrive to meet or exceed call center metrics and service...

  • Technical Support Representative

    3 weeks ago

    Manila, National Capital Region, Philippines Infinit-O Full time

    Job DescriptionDetermines eligibility by comparing client information to requirementsAnswer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environmentsUtilize active listening and empathy skillsStrive to meet or exceed call center metrics and service...

  • Technical Support Representative

    1 week ago

    Manila, National Capital Region, Philippines KMC Solutions Full time

    Responsibilities:Answer technical support requests via email, chat, and phone;Help guide customers through the setup process;Collaborate with our engineering team to solve more complex issues;Identify, document, and follow up with engineers on product bugs and features;Update knowledge base and troubleshooting documentation for internal and customer use;Act...

  • Technical/Customer Support Representative I

    4 weeks ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...

  • Technical/Customer Support Representative I

    2 months ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...

  • Technical Support Representative I HelpDesk L1)

    1 month ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...

  • Technical Support Representative I HelpDesk L1)

    2 weeks ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...

  • Technical Support Representative I HelpDesk L1)

    4 weeks ago

    Manila, National Capital Region, Philippines FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...