Receptionist and Admin Assistant

2 weeks ago


San Fernando, Central Luzon, Philippines KMC Solutions Full time
Customer Success Associate Customer Success Associate

The Customer Success Associate is a key role within our organization, responsible for delivering exceptional customer experiences and ensuring the smooth operation of our front desk, office, and facilities.

Key Responsibilities:
  • Front Desk Management:
    • Provide exceptional support at the reception/front desk
    • Answer and respond to calls and inquiries
    • Welcome and receive applicants, visitors, and clients
    • Address tenant concerns and walk-in inquiries
    • Handle daily incoming and outgoing mail
    • Manage the front office on a daily basis
    • Assist with photocopying, printing, and scanning client requests
    • Process gate passes and work permits
    • Prepare and accomplish errands
    • Maintain the cleanliness of the concessionaire area
  • General Services / Tenant Services:
    • Be the point person/representative in the workplace
    • Reserve the conference room
    • Report and coordinate workplace issues
    • Provide administrative support to members
    • Deliver unmatched customer experiences
    • Build strong relationships with members
    • Enforce company policies and procedures
  • General Office Maintenance / Facilities Management:
    • Maintain office show-readiness, cleanliness, and maintenance
    • Conduct random facilities walkthroughs to report issues
    • Coordinate with the Customer Success Lead for facilities issues
Minimum Competencies:
  • Capable of dealing with local staff and foreign clients
  • Enthusiastic, outgoing, responsible, motivated, dedicated, detail-oriented, and driven personality
  • Superb verbal and written communication skills
  • High attention to detail, fast learner
  • Excellent interpersonal skills
  • Extraordinary multitasking skills
  • Good time management skills
  • Capable of working under minimal supervision
  • Ability to present well to high-level clients
  • Ability to deliver services with the highest standards
  • Willing to work on a shifting and night shift schedule
Minimum Qualifications:
  • Bachelor of Science in Business Administration, BS HRM, BS Tourism, or similar courses
  • At least 1-2 years of work experience as Front Office Staff or Admin Assistant
  • Knowledge of MS Office applications (MS Word, Excel, PowerPoint, Office 365)
  • Hospitality or customer service background is a plus


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