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Shared Service Center
3 months ago
SEEK is a diverse group of companies, comprised of a strong portfolio of online employment, informative, commercial and volunteer businesses. SEEK has a global presence (including Australia, New Zealand, China, Hong Kong, South-East Asia, Brazil and Mexico), with exposure to over 2.9 billion people and approximately 27 per cent of global GDP. SEEK makes a positive contribution to people's lives on a global scale. SEEK is listed on the Australian Securities Exchange, where it is a top 100 company and has been listed in the Top 20 Most Innovative Companies by Forbes.
SEEK is present in Asia through JobStreet and JobsDB, two leading career platforms, with presence across Hong Kong, Indonesia, Malaysia, Shenzhen, Singapore, Thailand, and the Philippines. The business represents strong underlying growth and profitability (being the fastest growing part of SEEK's portfolio of businesses) and attracts over 400 million visits a year.
A cornerstone of SEEK's growth since its inception has been the passion of its people, its award-winning culture and our people's strong dedication to the SEEK values. SEEK provides a culture of excellence and acceptance and celebrates the diversity of employees that contribute to the success of its organisation.
Our Culture
At SEEK we really value our culture and the way we work together to get stuff done. You will work with a group of hard-working, fun and caring people who will support you to have a successful and exciting career at SEEK.
Our dedication to encouraging a work environment where people feel like they're making a difference every single day has helped us maintain being a leading job portal and Asia' preferred destination for job seekers and organization. In other words, people like to come here – and we're proud of that
Job Description
A Shared Services Team Leader is responsible for running day-to-day operations of assigned workstream/s and/or countries. Being responsible for Shared Services Specialists, the person needs to ensure that both operational and strategic metrics are met consistently to achieve partner objectives.
Serve as the primary resource for internal and external department interaction relating to assigned work streamEnsure work stream compliance to all work instructions, policies, and processesLead work stream performance against agreed KRs and KPIs to ensure consistent achievement of goalsResolve complaints raised within work stream assigned and come up with preventive action plans to avoid recurrencePerform workforce planning and accurate headcount allocation for maximized efficiencyAddress non-performance of staff members in a timely manner while continuously developing the team for potential future rolesBuild and develop a universalist team able to effectively support multiple markets/ tasksContinuously assess work flows to identify opportunities to strengthen and optimizeQualifications
Proven supervisory ability across diverse functions (direct reports, cross-functional relationships, 3rd party vendors. etc.)Proven background in a customer service contact center or Shared Services set upExcellent oral and written communication skills a must. Able to connect with different levels of clients across AsiaConsistent track record of collaborating with cross-functional groups to produce resultsStrong data analysis and practical experience with Excel (Pivot Table, Charts, Statistical functions) is a plusDemonstrated ability to perform well in a rapidly changing and very global teamStrong critical thinking and outstanding problem-solving skillsCustomer focused, has passion for service and exudes a positive disposition and attitude even when faced with challenges.
Additional Information
Benefits:
Enjoy working from anywhere for 4 weeks as part of our benefits.Vacation Leaves and Sick Leaves are made available on Day 1Free HMO for three (3) qualified dependentsMonthly internet allowance + one-time WFH Setup Allowance for New Hires to make sure you are duly equipped to work-from-home.