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Front Desk Team Lead

2 months ago

Manila, National Capital Region, Philippines KMC Solutions Full time

The Customer Success Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected as a Customer Success Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility's show readiness and give exceptional customer experience.

The main responsibilities of a CUSTOMER SUCCESS LEAD include:

FRONT DESK MANAGEMENT:

Provides support on the reception/front desk through: Answers and disperses calls and inquiries Welcomes / receives applicants, visitors and clients of the Company Responds /addresses tenant concerns and walk-in inquiries Handles daily incoming and outgoing mails Receives, distributes, and files incoming letters, billings, invoices, documents and/or other communications Manages the front office daily Assists photocopy, printing, scanning client request Gate pass / work permit processing Prepares and accomplishes errand form Monitors the cleanliness in concessionaire area Any ad hoc duties as required GENERAL SERVICES / TENANT SERVICES Lead representative in the workplace Conference room reservation assistance Reports and coordinates any workplace issues and ensures job completion Provides effective solutions to problems / issues arising Provides administrative support to members Provides unmatched customer experience Builds strong relationship with members Enforces company policies and procedures, and safety and health regulations and standards GENERAL ADMIN Attends ticket requests Ensures no ticket SLA breach Assists in Check releasing Assists office walk tour with prospective client and marketing events Offers and serves refreshment to Client Assists and does simple trouble shoot IT concerns like wifi connection, borrow of LAN/ HDMI Coordinates with vendor for any Client request below 20K Ensures furniture and fixture asset tags are intact and complete in inventory Conducts Energy Conservation initiatives Distributes monthly treats Follows operational processes and procedures Enforces house rules and security policy Attends and handle site concerns Organizes Site lead's monthly meeting Ensures that all permits are posted and updated Ensures email blast and circular memos from the building are cascaded accordingly Ensures all trackers are accurate and updated Ensures that onsite storage is clean and organized Petty Cash Management Monitors Site expenses Management of Utility personnel Ensures that the assigned tasks of the utility personnel are performed and/or accomplished GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT Ensures Office Show-readiness, cleanliness and maintenance Works on day-to-day issues with facilities and building admin Conducts weekly facilities walkthrough to address current and urgent issues Has the Ability to foresee site issues and members' needs Coordinates facilities/building issues Sets Quarterly coordination meeting with Building Admin Attends punchlisting with projects and contractor LEADERSHIP Responsible to manage a small team Keeps team motivated, and provides guidance to team members Keeps team focused and on track for the immediate tasks/projects Monitors team's performance Handles minor or small-scale work assignments / projects Handles minor, unforeseen issues Provides immediate resolution MINIMUM QUALIFICATIONS:Preferably at least 1 year of work experience in the Hospitality/Customer Service or Facilities Management Industry Graduate of a Bachelor's Degree in Business Administration or any related fields Proficient in Powerbi, MS Office applications, and PowerBi (MS Word, Excel, Powerpoint)