Business Support Assistant

7 days ago


Manila, National Capital Region, Philippines DSV International Shared Services Inc. Full time

Job Summary: Customs Administration Process Specialist required to work in a team ensuring high-quality data and timely document preparation for customs authorities.

As a Customs Administration Process Specialist, you will be responsible for:

  • Managing daily workloads and prioritizing tasks to meet KPIs
  • Following SOPs for vetting and compiling processes, with attention to special customer instructions
  • Reporting irregularities and escalating issues as necessary
  • Communicating with responsible parties for missing documents and performing proper escalation
  • Participating in process improvement ideas during daily stand-up meetings
  • Meeting or exceeding individual performance expectations as defined in the SLA
  • Working under the direction of Team Leaders and adapting to company culture
  • Representing the company as a DSV ambassador
  • Delivering set personal targets, including productivity, performance, and quality
  • Following given directions and performing assigned duties
  • Supporting the company in meeting its objectives and targets regarding quality, health, safety, and environment

Requirements:

  • Graduate of Bachelor of Science in Customs Administration, preferably with a License Customs Broker
  • Freight-forwarding/logistics education is an advantage
  • Knowledge in CW1 system is an advantage
  • Good knowledge of MS-Office (Outlook/Excel) and web-based applications
  • Quick comprehension and focused work
  • Resilience, ability to prioritize, and meet deadlines
  • Accurate and reliable working method
  • Ability to work in a team and good interpersonal skills
  • Openness and flexibility in meeting customer demands/service attitude
  • Eagerness to learn and develop

Desirable experience:

  • Work experience in a shared Service Center/Forwarding/Transportation & Logistics
  • Work experience related to Customs processes


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