Nihongo Service Quality Control Specialist

3 weeks ago


Manila, National Capital Region, Philippines Japanese Language Research Center Full time

We are seeking a proactive and organized Nihongo Service Quality Control Specialist & System Operator with a background in the Japanese language, strong system/administrative skills, and the ability to manage various office tasks.


The ideal candidate will handle student inquiries, process enrollments, support internal operations, assist teacher training, and ensure service quality. Responsibilities include managing teacher hiring, monitoring online classes, maintaining class reports, handling inquiries, processing student enrollments, and operating the learning platform system.

  • Manage teacher hiring and training to ensure service quality.
  • Monitor online classes and provide feedback to teachers.
  • Maintain and update class reports and other related records.
  • Handle inquiries via calls, emails, and other social media platforms.
  • Process student enrollments and operate the learning platform system.
  • Manage office and administrative tasks as needed.

We are looking for a candidate with a background in Japanese (N3 level/pass or higher), high proficiency in English, a college graduate or equivalent degree, strong communication skills, and a willingness to work onsite in Ortigas Center and strive for continuous improvement. We offer a competitive salary and opportunities for professional development and career advancement. The JLRC Japanese Language Research Center is a recognized brand and standard of Japanese language education in the Philippines, offering innovative teaching methods and dedication to Japanese language research and development. We continue to innovate and redefine Japanese language education.



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