Nihongo Service Quality Control Specialist
11 hours ago
A Nihongo Service Quality Control Specialist & System Operator is sought to manage Japanese language education services, handle student inquiries, and maintain internal operations.
About the Role We are seeking a proactive and organized Nihongo Service Quality Control Specialist & System Operator to join our team at the Japanese Language Research Center. This full-time position requires a candidate with a background in the Japanese language, strong system/administrative skills, and the ability to manage various office tasks.The ideal candidate will be responsible for handling student inquiries, processing enrollments of students, supporting overall internal operations, assisting in teacher training, and ensuring the quality of our services.
Key Responsibilities • Manage the teacher hiring process and assist in training teachers to ensure service quality. • Monitor online classes and provide feedback to teachers based on established criteria. • Maintain and update class reports and other related records. • Handle inquiries via various communication channels. • Process student enrollments and operate the learning platform system. • Manage office and administrative tasks as needed. • Provide support to other team members when necessary. Requirements • Background in Japanese (N3 level/pass or higher) • High proficiency in English, both written and oral • Strong communication skills to address customer inquiries • Full-time position, willingness to work onsite • Strong passion for learning and an open-minded approach to new experiences • Willingness to try new approaches and strive for continuous improvement What We Offer • Competitive salary (payout based on experience) • Opportunities for professional development and career advancement About Us The Japanese Language Research Center has become a recognized brand and standard of Japanese language education in the Philippines. We continue to innovate and redefine Japanese language education through the use of unique, non-traditional teaching methods.-
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