Client Operations Specialist

2 months ago


Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time
Requisition Number: 97677

BASIC FUNCTION
Position Overview


The Client Operations Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE).


This involves, but is not limited to:
quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections

Pre-sales support functions include:
pre-qualification of accounts, product pricing, research, configuration and product information

What you'll do at Insight

  • Work on special projects for clients and sales force as needed
  • Prioritize and respond to incoming client calls and emails
  • Research technical information on product requests and ensure access to procurement
  • Responsible for correct and accurate order processing
  • Prepare, manage and submit sales quotes accurately into the appropriate quote entry system
  • Research technical information on product requests and ensure access to procurement
  • Ensure special bid pricing is applied and correct cost is captured on every order before it's released
  • Ensure contract compliance
  • Request and/or set up new client sold to's, bill to's, and ship to's as needed
  • Manage pricing (agreement manager, contract module) and work with vendors on special pricing
  • Ensure correct and accurate order fulfillment
  • Responsible for RMA management, credit re bills and collections facilitation
  • Follow through to make sure the replacement order (if applicable) is placed and shipped
  • Positive interaction with Customer Service /Purchasing on RA/Replacements
  • Provide order status for client base
What you'll need to join Insight

  • College Level and preferably Bachelor's Degree in any course
-2 years of experience in customer service, order management and procurement and other related experience.

  • Strong written and verbal English communications skills
  • Able to successfully manage multiple priorities
  • Strong commitment to company values and operating principles


The position described above provides a summary of some the job duties required and what it would be like to work at Insight.

For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT.

As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow.

From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter.

Discover more at insight

  • Founded in 1988 in Tempe, Arizona
-11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
-$8.3 billion in revenue in 2020

  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
-2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year

  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Today's talent leads tomorrow's success.

Learn about careers at Insight:
jobs.insight


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.

  • Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

    Client Operations Specialist Client Operations Specialist Join our team as a Client Operations Specialist and play a key role in providing exceptional customer service and managing sales processes for our clients. About the Role This is a dynamic and challenging position that requires strong communication and organizational skills. As a Client...


  • Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

    Requisition Number: 98011 Position OverviewThe Client Operations Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE).This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests,...


  • Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

    Basic FunctionPosition OverviewThe Client Operations Senior Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE).This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report...


  • Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

    Requisition Number: 97754 Position OverviewThe Client Operations Team Lead will be responsible for overseeing the daily productivity of teammates and ensuring high levels of customer engagement. They will provide a first level degree of escalation and make strategic decisions related to systems and processes. Additionally, they will be responsible for the...


  • Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

    BASIC FUNCTIONPosition OverviewThe Cloud Billing Specialist is responsible for enhancing the overall partner experience including aiding partners and or vendors with billing, order placement and technical queries, as well as supporting customised pricing and billing models, driving global compliance and generating client invoicing. They also utilise their...

  • Renewals Specialist I

    1 month ago


    Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

    Requisition Number: 97719 BASIC FUNCTIONPosition OverviewThe primary role of a Renewals Quoting Specialist is to provide administrative and backend support for Cisco Smart Net Warranty department. This includes creating Smart Net quotes and working with Smart Net Renewals Specialist to successfully book renewals. This position works cooperatively to promote...

  • Ecommerce Specialist

    9 hours ago


    Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

    Position:eCommerce SpecialistJob Description:The eCommerce Specialist is responsible for the following main areas of eCommerce:Provide top notch level customer service and support through communication channels like, email, chat, and phone. The primary channel will be email, so written communication skills should be strong.Understand the basic...


  • Pasig, National Capital Region, Philippines kmcons Full time

    Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS SPECIALIST - COMPLIANCE (EN)Sesimi is a leading software company specializing in Brand Compliance. We provide innovative solutions, including a Coop marketing tool and a Digital Asset Management system with templating capabilities, to help businesses maintain consistent brand...


  • Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

    Requisition Number: 98276 BASIC FUNCTIONPosition OverviewThe Client Returns Advocate II serves as the primary point of contact for all escalated client return requests. This position will assist both internal and external clients with their requests via the phone, E-mail and IM and utilize Insight's internal systems, Internet Explorer and other web based...


  • Pasig, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):09S&P Global Commodity InsghtsThe Role: Associate Client Service Manager, Global Client SolutionsThe Associate Client Service Manager for GCS-D functions as the subject matter expert that is essential to support the GCS operations and continuously improve efficiency, quality, and productivity within the GCS scope...


  • Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

    Specialist, Health Services Job Title: Specialist, Health Services Company: Insight Philippines The Specialist, Health Services will be responsible for leading Insight's Health Services Functions for Insight Philippines. This role will oversee the health and wellness of teammates, ensuring they are at their optimum health through the implementation of...


  • Pasig, National Capital Region, Philippines Philippine Vending Corporation Full time

    JOB DESCRIPTION: Create new business opportunities thru various client industries Maintain an open communication and good relationship with the clients Identify customer requirement and needs based on set parameters (population, target sales, etc.) Conduct occular and client visits on a regular basis and assist client concerns regarding machine and other...


  • Pasig, National Capital Region, Philippines Grundfos Full time

    Associate Finance Specialist, ReportingApplication deadline:Workplace: Hybrid PositionJob Location (Short): Pasig City, National Capital Region, PhilippinesContract Type: Full-TimeEmployment Type: RegularLooking for a career-building opportunity to work with Finance and Accounting department in a large global organization?PtP Reporting Specialist ensures...


  • Pasig, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):09The Role: Senior Specialist, Financial AnalysisThe Senior Specialist role will play a key role in supporting the monthly close and estimate process by aggregating required actual data, preparing, and distributing reports, updating corporate forecasts, and assisting FP&A Manager and Analyst with daily...

  • Cost Controller

    6 days ago


    Pasig, National Capital Region, Philippines Colas Full time

    Job Title: Financial Operations Specialist Company: XYZ Corporation Mission Ensure the accuracy and reliability of financial inputs by counterchecking discrepancies and cost allocation with all teams. Collaborate with the production team to establish and update budgets for both preliminary and operational areas. Manage the full lifecycle of financial...


  • Pasig, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):08The Role: Collection Specialist (US/EMEA)Location: Pasig, PHThe Team / The Business: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to...

  • Technical Assistant

    6 days ago


    Pasig, National Capital Region, Philippines Colas Full time

    Job Title: Administrative Support Specialist Company: TRW Mission Provide administrative support to ensure efficient operation of the TRW team. Schedule and assign administrative projects, expediting work results to meet operational requirements. Prepare minutes of meetings and assist in documenting project requirements. Perform additional tasks as...


  • Pasig, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):07Job DescriptionTranslator: Vietnamese (S&P Global Market Intelligence)Grade (relevant for internal applicants only): 7The Location: PenangThe Team: Translations department is part of the Documents Insights and Services domain within the Market Intelligence division at S&P Global. The team is responsible for...


  • Pasig, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):08About The Role: Specialist, Financial AccountingThe Team: Be part of a global accounting team focused on achieving team and company objectives.The Impact: This position will be assisting the Director Finance, Accounting COE as part of the S&P Global Corporate Controllers organization.The role will be...

  • Finance Specialist

    3 months ago


    Pasig, National Capital Region, Philippines SAP Full time

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...