Ecommerce Specialist

4 days ago

Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time

Position:
eCommerce Specialist

Job Description:
The eCommerce Specialist is responsible for the following main areas of eCommerce:

  • Provide top notch level customer service and support through communication channels like, email, chat, and phone.
The primary channel will be email, so written communication skills should be strong.

  • Understand the basic features/functions of Insight's eCommerce solutions in order to troubleshoot challenges and setup/update customized solutions.
  • Work within a team environment to understand ongoing challenges and identify patterns and system improvements needed to enhance solutions.
What you need to do to be successful:

  • Understand website functionality directly and integration points to other systems
  • Directly contribute and be accountable to team goals and deliverables
  • Self starter who is motivated to learn, grow and expand knowledge in system integrations
  • Understanding and willingness to create and maintain customized client websites through management tools
  • The ability to seek and document site issues and identify opportunities for optimization when troubleshooting system solutions
  • Lead discussions specific to eCommerce capabilities, benefits and solutions
  • All other duties as assigned

What we want:

  • High school diploma or general education degree (GED) is required and 2 years of experience in specialty or related field.
Bachelor's degree (B. A.) from four-year college or university; or one year related experience and/or training; or equivalent combination of education and experience preferred.

The ideal candidate will have the following skills:

  • Strong writing and communication skills
  • Ability to effectively present information and respond to questions from groups of managers, customers and other teammates
  • Excellent time management and organization skills, with attention to detail
  • Ability to read, analyze and interpret general business requirements, technical procedures and system to system process flows/integrations
  • Ability to write reports and/or business requirements
  • HTML experience a plus
  • Strong understanding of technology industry, customer base and key industry triggers for scale, demand gen and customer engagement.
  • This individual is expected to demonstrate the following on a daily basis:

Hunger:
Operates with energy drive and passion for the business, especially in the face of resistance or setbacks

Heart:
constantly reassesses efficiencies and provides additional improvements

Harmony:
Works well with others and is a great team player; be accountable, hold others accountable

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