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customer success specialist
3 months ago
Sesimi is a leading software company specializing in Brand Compliance. We provide innovative solutions, including a Coop marketing tool and a Digital Asset Management system with templating capabilities, to help businesses maintain consistent brand messaging and compliance across their marketing campaigns. We are looking for a dedicated and detail-oriented Brand Compliance Agent to join our growing team in Manila.
You'll hold a critical role in our customer success and compliance review team, ensuring client submissions meet US and Canadian market standards. Your fluent English and strong interpersonal skills will be essential in maintaining positive client relationships and addressing compliance issues promptly. Collaboration with teams in North America and the Philippines is crucial for customer satisfaction and achieving collective goals. Based in Pasig, this role involves night shifts to align with North American clients' schedules and observes US holidays for seamless collaboration. Our workplace culture prioritizes well-being, learning, career growth, and inclusivity, fostering a supportive environment where every voice is valued.
If you have a passion for improving processes through software, seeing customers succeed, and are willing to be hands-on then we're for you.
On top of your salary, here are the exciting benefits you can look forward to:You'll have direct contact with Senior team members to help shape the growth and vision of the company. You'll be the vibrant first impression our clients encounter, bringing our brand's values to life with every interaction. This gives you a unique opportunity to make a real impact in a fast-growing software company. Are you ready to help us change the landscape of advertising? Come join Sesimi
The main responsibilities of a CUSTOMER SUCCESS SPECIALIST - COMPLIANCE (EN) include:Enforce our customers' programs to guarantee consistency and accuracy in evaluating advertising and marketing submissions.Serve as subject matter experts on client-specific programs, adeptly applying relevant rules and guidelines during reviews.
Uphold all Standard Service Level agreements.
Assist in the rollout and support of customer-specific programs.
Continuously expand knowledge on our tailored customer programs, collaborating with and earning from team experts.
Possess strong teamwork skills, working effectively with the in-office team and the North American team to continuously collaborate and enhance processes.
To apply, you must be an expert on the following requirements: Exceptional English listening, speaking, and written communication skills
Bachelor's degree in Marketing, or a related field.
Minimum of 2-3 years' experience in a similar role.
Demonstrated ability to communicate and collaborate effectively within a team and with day-to-day users of an organization.
Proven ability in handling multiple tasks simultaneously with an attention to detail.
Experience in delivering client-focused solutions based on customer needs.
Experience and fundamental skills in the Microsoft Office suite, including Excel, PowerPoint (or Keynote).
Experience with productivity tools such as Slack, Notion, Intercom, Google Workspace, or their counterparts.
It will also be favorable if you are knowledgeable in: -
