Client Returns Advocate II

4 days ago


Pasig, National Capital Region, Philippines Insight Enterprises, Inc. Full time
Requisition Number: 98276

BASIC FUNCTION
Position Overview

The Client Returns Advocate II serves as the primary point of contact for all escalated client return requests.

This position will assist both internal and external clients with their requests via the phone, E-mail and IM and utilize Insight's internal systems, Internet Explorer and other web based tools to resolve client issues.

Incumbents will also provide training and mentoring to the Client Return Advocates as well as providing various reports for management.

Incumbents will also be required to interact cross functionally with various internal Insight departments, management and third-party vendors.

What you'll do at Insight

  • Receive incoming escalation request
  • Follow up on all pending escalation requests on a regular basis
  • Process approved and denied return requests daily
  • Making situational decisions to resolved escalation requests
  • Provide all new hire training
  • Provide mentoring and training throughout the day as needed
  • Run daily, monthly and quarterly reporting
  • Assigned to special projects as they arise
  • Act as point of contact for system testing and changes
What you need to join Insight

-1 year returns/ customer service experience or equivalent combination of education and experience

  • Ability to effectively respond to questions from clients and other teammates as needed
  • Customer service skills a must
  • Excellent oral/written communication, detail oriented, problem solving and interpersonal skills a must


The position described above provides a summary of some the job duties required and what it would be like to work at Insight.

For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT.

As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow.

From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter.

Discover more at insight

  • Founded in 1988 in Tempe, Arizona
-11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
-$8.3 billion in revenue in 2020

  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
-2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year

  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Today's talent leads tomorrow's success.

Learn about careers at Insight:
jobs.insight


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.

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