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Salesforce Admin Support

1 month ago

Manila, National Capital Region, Philippines THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH Full time
Summary: We are seeking a dedicated Business Systems Analyst to provide technical support and assistance to our Salesforce users, ensuring the smooth operation and optimization of our Salesforce CRM system.

We are looking for a detail-oriented individual to join our team as a Salesforce Admin Support Specialist. In this role, you will be responsible for providing technical support and assistance to our Salesforce users, ensuring the smooth operation and optimization of our Salesforce CRM system.

About the role:

  • Mid-level professional with knowledge in a technical discipline or specialization
  • Position for a developing professional building experience in their specialist function
  • Good understanding of roles of relevant functional groups in own area
  • Suggests process improvement following investigative, analytic or diagnostic services

Scope of Impact:

  • May lead and be accountable for straight-forward projects and associated teams
  • Provides input to the objectives and goals of the department
  • Responsible for managing own time and responsibilities
  • Participates in complex projects that affect a Business Unit or regional area
  • May train or mentor colleagues

Strategic Planning & Decision Making:

  • Sets priorities to meet deadlines; develops plans to meet short-term objectives
  • Applies a wide range of policies or standards in straightforward situations
  • Identifies and resolves standard technical and operational problems
  • Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be used

Customer Focus (Relationships - Internal/External):

  • Strong understanding of the customer's needs/requirements and priorities
  • Communicates information effectively and checks for understanding
  • Responds to non-standard requests from customers; investigates with assistance from others as needed
  • Explains difficult issues and obtains agreement as needed

About You:

  • Have a bachelor's degree
  • 3-4 years of experience in Salesforce administration or a similar role, with a strong understanding of Salesforce CRM capabilities and processes
  • Knowledge on CRM, Salesforce, Sales cloud and Data loader, Service now tools
  • Salesforce Administrator certification (Salesforce Certified Administrator) is highly preferred
  • Proficiency in Salesforce Lightning Experience, including customization, configuration, and automation (e.g., workflows, process builder, flows)
  • Strong analytical, problem-solving, and communication skills
  • Ability to work independently, prioritize tasks, and manage multiple projects simultaneously
  • Attention to detail and a commitment to data accuracy and quality
  • Customer-focused mindset and a passion for helping users succeed

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Dynamic and collaborative work environment
  • Training and professional development opportunities
  • Employee wellness programs and perks

We offer a hybrid work model, comprehensive benefit plans, and a culture of equality, diversity, and inclusion. Our team is passionate about helping our customers pursue justice, truth, and transparency.