Head of Operational Excellence
1 week ago
Drive operational excellence and continuous improvement across company operations. Lead initiatives to optimize processes, enhance efficiency, and ensure seamless delivery of services. Collaborate with stakeholders to resolve process gaps, design and define operability of new products, and govern processes to meet quality and compliance standards. Collaborate effectively across functions to deliver seamless processes, both upstream and downstream. Plan, define, and implement operational standards, policies, and performance metrics covering customer experience and productivity. Set up and coordinate documentation and knowledge sharing portals for user guides and information that users can use. **Requirements:** 10+ years of experience in a leadership role within the transportation, or logistics industry, proven track record in driving operational excellence, proficiency in lean manufacturing principles, Six Sigma, and other process improvement methodologies, strong analytical and problem-solving skills, excellent communication and stakeholder management skills, adaptability, and ability to thrive in a fast-paced, dynamic environment. **Preferred qualifications:** degree in Engineering, Operations Management, or a related field.
* Define, create, and implement new or additional business for all customers
* Lead and develop strategic direction for customer service, enhancing digitization and automation journey.
* Establish and evaluate the success criteria for the project based on customer outcome and benefits. Adjust solution and timelines as needed for the sake of customer value and process simplification.
* Communicate and take the lead role in identifying gaps in process areas and work with all stakeholders to resolve the gaps.
* Collaborate with product teams to design and define the operability of new products and take part in new product development.
* Perform deep dive in the process and come up with process improvement through innovation and automations.
* Meet deadlines in a fast-paced work environment driven by complex systems and processes.
* Collaborate effectively across functions to deliver the seamless processes both at upstream and downstream.
* Collaborate with Finance Business Partner to control the business profitability across products.
* Plan, define, and implement operational standards, policies, and performance metrics covering customer experience and productivity.
* Govern the process to ensure it meets required quality and compliance standards.
* Set up and coordinate documentation and knowledge sharing portals for user guides and information that users can use.
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