Business Process Outsourcing Specialist
2 weeks ago
We are seeking a highly skilled Virtual Assistant to join our team at ConnectUs Marketing Solutions Inc. as a Business Process Outsourcing Specialist. The successful candidate will be responsible for providing administrative support to our clients, ensuring seamless communication and exceptional customer service.
Key Responsibilities:- Respond to emails and phone calls in a timely and professional manner
- Schedule meetings and appointments with clients and team members
- Manage contact lists and maintain accurate records
- Prepare customer spreadsheets and online records
- Organize client calendars and prioritize tasks
- Conduct market research and provide insights to clients
- Assist in creating presentations and reports as assigned
- Address employee queries and provide administrative support
- Provide exceptional customer service as the first point of contact
- Prioritize and organize tasks to meet client expectations
- Monitor progress and identify areas for improvement
- Prepare monthly and annual reports to assist management
- Perform other duties as assigned by management
- At least 6 months experience in a relevant role, such as HR, Marketing, or Executive Secretary
- Experience as a Virtual Assistant, Customer Service, or BPO industry is an advantage
- Familiarity with current technologies, including desktop sharing, cloud services, and CRMs
- Knowledgeable in all social media platforms
- Experience with word-processing software and spreadsheets, such as MS Office
- Knowledge of online calendars and scheduling, such as Google Calendar
- Excellent communication and phone handling skills
- Basic knowledge of creative output, such as graphic and video design
- Advance computer skills and tech-savviness
- Excellent time management and organizational skills
- Ability to manage multiple projects and prioritize tasks
- Handles distractions well and has great focus and attention to detail
- Adaptable to new responsibilities and a team player
- Hardware: Laptop or desktop with at least Core i3/Core i5 processor or equivalent AMD processor, and 8 GB RAM
- Headset: Computer headset with noise-cancelling feature
- Internet connection: Wired connection with a minimum speed of 10 Mbps
- Software: Microsoft Office, PDF reader, Anydesk, Gdrive, and Skype
We are a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties to email marketing, bookkeeping, CRM software management, web development & design, and online event management. We are based in the Philippines and currently serve businesses in North America, with plans to expand to the UK and Australia.
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