Business Process Outsourcing Specialist

2 weeks ago


Manila, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time
Job Description

We are seeking a highly skilled Virtual Assistant to join our team at ConnectUs Marketing Solutions Inc. as a Business Process Outsourcing Specialist. The successful candidate will be responsible for providing administrative support to our clients, ensuring seamless communication and exceptional customer service.

Key Responsibilities:
  • Respond to emails and phone calls in a timely and professional manner
  • Schedule meetings and appointments with clients and team members
  • Manage contact lists and maintain accurate records
  • Prepare customer spreadsheets and online records
  • Organize client calendars and prioritize tasks
  • Conduct market research and provide insights to clients
  • Assist in creating presentations and reports as assigned
  • Address employee queries and provide administrative support
  • Provide exceptional customer service as the first point of contact
  • Prioritize and organize tasks to meet client expectations
  • Monitor progress and identify areas for improvement
  • Prepare monthly and annual reports to assist management
  • Perform other duties as assigned by management
Requirements:
  • At least 6 months experience in a relevant role, such as HR, Marketing, or Executive Secretary
  • Experience as a Virtual Assistant, Customer Service, or BPO industry is an advantage
  • Familiarity with current technologies, including desktop sharing, cloud services, and CRMs
  • Knowledgeable in all social media platforms
  • Experience with word-processing software and spreadsheets, such as MS Office
  • Knowledge of online calendars and scheduling, such as Google Calendar
  • Excellent communication and phone handling skills
  • Basic knowledge of creative output, such as graphic and video design
  • Advance computer skills and tech-savviness
  • Excellent time management and organizational skills
  • Ability to manage multiple projects and prioritize tasks
  • Handles distractions well and has great focus and attention to detail
  • Adaptable to new responsibilities and a team player
Equipment Requirements:
  • Hardware: Laptop or desktop with at least Core i3/Core i5 processor or equivalent AMD processor, and 8 GB RAM
  • Headset: Computer headset with noise-cancelling feature
  • Internet connection: Wired connection with a minimum speed of 10 Mbps
  • Software: Microsoft Office, PDF reader, Anydesk, Gdrive, and Skype
About ConnectUs Marketing Solutions Inc.

We are a team of highly skilled experts on different virtual business processes. Our services range from general administrative duties to email marketing, bookkeeping, CRM software management, web development & design, and online event management. We are based in the Philippines and currently serve businesses in North America, with plans to expand to the UK and Australia.



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