Process Improvement Specialist
4 weeks ago
We are seeking a Process Improvement Specialist to join our team in the DOF office in Alabang, Philippines.
The successful candidate will be responsible for identifying areas for improvement, developing and implementing solutions, providing technical support and maintenance for business applications, and developing and maintaining process documentation and monitoring process compliance.
Main Responsibilities:
- Conduct thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
- Develop and implement relevant processes and technologies to optimize the organisation's internal operations.
- Drive the standardisation of processes across the globe to create a more effective and efficient Shared Services organisation.
- Collaborate with various stakeholders and cross-functional teams to understand their needs.
- Implement process changes, ensuring smooth transitions and minimal disruption to operations.
- Communicate with various stakeholders to ensure alignment on proposed changes.
- Evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
- Conduct regular process audits to ensure compliance with company policies and procedures.
- Develop process documentation and guidelines, including standard operating procedures and workflow diagrams.
- Provide training and support to team members on new processes and best practices.
- Provide technical support and maintenance for systems and applications including installation, configuration, and updates.
- Respond to and resolve users' inquiries and technical issues related to different applications.
Requirements:
- Competitive salary package.
- Flexible work options.
- Great company culture and working environment.
- Support from an international and local team.
- The opportunity to work in a safe environment, where all are treated with dignity and respect.
Benefits:
- Health Insurance Cover - Contributions will be made by the company at the prescribed rate set by the Philippine Health Insurance Corporation for employees enrolled in the National Health Insurance Program, SSS and Home Development Mutual Fund.
- Travel Insurance - you will have access to worldwide travel insurance if required to travel for business or project related purposes outside the Philippines.
- Employee Assistance Program – access to confidential counselling services, information & support.
- Various allowances.
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