Customer Experience Associate II

1 week ago

Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time
Job Title: Business Support Specialist

Company: [Company Name]

Job Summary

This role is responsible for providing business support and technical work, utilizing data organizing and coordination skills to drive business outcomes.

Key Responsibilities
  • Perform tasks based on established procedures and guidelines.
  • Expand skills within analytical or operational processes.
  • Maintain appropriate licenses, training, and certifications.
  • Work within established procedures and practices.
  • Collaborate with teams to achieve company goals.
Functional Knowledge
  • Developed skillset in a range of processes, procedures, and systems.
Business Expertise
  • Supports the achievement of company goals by integrating teams for the best outcome.
Impact
  • Impacts a team through quality of services and information provided.
  • Follows standardized procedures and practices and receives moderate supervision and guidance.
Leadership
  • No supervisory responsibilities.
  • Manages own workload.
Problem Solving
  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
  • Exchanges information and ideas effectively.
Responsibility Statements
  • Assesses customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Provides customers with information that is specialized and communicated in a warm empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

  • Customer Experience Associate II

    3 months ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Join our team at Conduent and play a crucial role in delivering essential services for Fortune 100 companies and various governments. By being part of our culture, you'll have the chance to grow, make an impact, and be recognized for your individuality.Job Description:Perform business support or technical tasks utilizing data organization and coordination...

  • Customer Experience Associate IV

    3 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Bill Review Services Associate II

    1 month ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Business Analyst II

    1 week ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Job Description Job Title: Mission-Critical Services Specialist Conduent is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We are seeking a highly skilled and dedicated individual to join our team as a Mission-Critical Services Specialist. Job Summary This is an exciting opportunity to...

  • Business Analyst II

    2 days ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Job DescriptionJob Title: Mission-Critical Services Specialist Conduent is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We are seeking a highly skilled and dedicated individual to join our team as a Mission-Critical Services Specialist. Job Summary This is an exciting opportunity to work...

  • Accounting Analyst II

    4 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Accounting Services Analyst II

    2 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Infrastructure Network Engineer II

    3 months ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • A2R Analyst II

    1 month ago

    Pasay, National Capital Region, Philippines Vestas Full time

    Vestas SSC provides processing services to Vestas businesses worldwide, mainly in Finance & Accounting, Master Data Management, Procurement, Global Service Support Center and Remote Operations Center. The team is under Global Finance of Vestas Shared Services Centre. As part of Vestas Global Finance Shared Service Centre, the team primarily provides...

  • Accounting Services Associate II

    4 months ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated team members, Conduent delivers important services and solutions on behalf of top companies and hundreds of governments - achieving remarkable results for our clients and the millions of individuals who rely on them. You have the chance to thrive, make an impact, and be part of a community where uniqueness is recognized and appreciated...

  • Benefits Administration Services Associate II

    4 months ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated team, Conduent provides crucial services for top companies and numerous governments, making a positive impact on clients and the individuals they serve. You have the chance to grow, make a difference, and be part of a workplace that values uniqueness every single day.Job Role Overview:Executes business support or technical tasks,...

  • Supervisor, Customer Experience

    4 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Join our teamAids in the achievement of individuals' objectives.Has an extensive array of technical expertise and industry knowledge.Handles recruitment, termination procedures, and training for multiple team members.Carries out performance assessments and salary evaluations for team members.Manages functional, operational, and program...

  • Business Operations Analyst II

    3 months ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    By joining our team at Conduent, you'll have the chance to work with prestigious Fortune 100 companies and hundreds of governments, making a real impact on millions of individuals who rely on our services. We offer an environment where your unique contributions are recognized and appreciated on a daily basis.Job Track Description:Formal education and...

  • A2R Analyst II

    2 months ago

    Pasay, National Capital Region, Philippines Vestas Full time

    As part of Vestas Global Finance Shared Service Centre, the role primarily provides standardized, rule-based services to the region. This refers to the end-to-end processes of Accounts Receivable. Senior Accountant proactively works with the Team Leader and Manager in monitoring and providing support in the overall Accounts Receivable function.SSC > Finance...

  • Associate, Onboarding

    1 month ago

    Pasay, National Capital Region, Philippines Royal Caribbean International Full time

    POSITION SUMMARY: Responsible in effectively carrying out of all the logistical and administrative requirements for onboarding of new joiners for RCG GBS employees, from pre- hire up to their Day 1, with the over-all aim of ensuring positive new hire employee experience. The role requires a highly organized and detail-oriented individual who can manage...

  • Quality Assurance Associate IV

    3 months ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • A2R Analyst II

    1 week ago

    Pasay, National Capital Region, Philippines Vestas Full time

    Job Title: Fixed Assets Accountant Company: Vestas Vestas SSC provides processing services to Vestas' businesses worldwide, mainly in Finance & Accounting, Master Data Management, Procurement, Global Service Support Center and Remote Operations Center. The team is under the Global Finance of Vestas Shared Services Centre. As part of Vestas Global Finance...

  • P2P Analyst II

    2 weeks ago

    Pasay, National Capital Region, Philippines Vestas Full time

    The team is under the Global Finance of Vestas Shared Service Centre.The Finance Shared Service Center is comprised of various Finance functions that support Vestas globally. These functions include Purchase to Pay, Travel and Expense, Account to Report, Cash Management, Compliance, Fixed Assets, Intercompany, Costing and Inventory, Master Data Management...

  • Accounting Services Associate III

    3 weeks ago

    Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Sales Associates

    1 month ago

    Pasay, National Capital Region, Philippines RytChoice Services Inc. Full time

    Responsibilities:Provides exceptional customer services by greeting and assisting customers courteously and helpfully.Identifies customers needs and recommends products or services to meet those needs, promoting upselling and cross-selling opportunities.Demonstrates product knowledge and features to customers effectively.Maintains the cleanliness,...