Supervisor, Customer Experience
3 weeks ago
Join our team
- Aids in the achievement of individuals' objectives.
- Has an extensive array of technical expertise and industry knowledge.
- Handles recruitment, termination procedures, and training for multiple team members.
- Carries out performance assessments and salary evaluations for team members.
- Manages functional, operational, and program administration.
Overview:
- Oversees the daily operations of business, technical support, and production teams.
- Ensures accountability for team performance results.
- Operates in alignment with established practices and guidelines.
- Analyzes and structures data to resolve issues and challenges.
- Demonstrates capacity to work autonomously.
Expertise:
- In-depth comprehension of processes, systems, procedures, and principles.
Understanding of Business:
- Can coordinate team endeavors to accomplish company and client goals.
Impact:
- Directly influences the service quality delivered.
- Supports and educates team members to enhance user experiences.
Leadership Qualities:
- Offers supervision, including mentoring and quality assurance inspections, to foster team members' growth.
Problem Resolution:
- Tackles problems and evaluates potential resolutions drawing from prior technical knowledge.
Interpersonal Skills:
- Proficient communication abilities to convey ideas and information.
Primary Duties:
- Generates reports on key performance indicators related to quality, productivity, and compliance.
- Provides guidance and feedback to team members to enhance their performance.
- Keeps the team informed of procedural and organizational changes.
- Supervises team to pinpoint opportunities for mentorship.
- Recommends training programs as necessary.
- Devises effective strategies for team member growth and improvement.
- Executes designated tasks and upholds all policies and standards.
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