Supervisor, Customer Experience

3 weeks ago


Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

Join our team

  • Aids in the achievement of individuals' objectives.
  • Has an extensive array of technical expertise and industry knowledge.
  • Handles recruitment, termination procedures, and training for multiple team members.
  • Carries out performance assessments and salary evaluations for team members.
  • Manages functional, operational, and program administration.

Overview:

  • Oversees the daily operations of business, technical support, and production teams.
  • Ensures accountability for team performance results.
  • Operates in alignment with established practices and guidelines.
  • Analyzes and structures data to resolve issues and challenges.
  • Demonstrates capacity to work autonomously.

Expertise:

  • In-depth comprehension of processes, systems, procedures, and principles.

Understanding of Business:

  • Can coordinate team endeavors to accomplish company and client goals.

Impact:

  • Directly influences the service quality delivered.
  • Supports and educates team members to enhance user experiences.

Leadership Qualities:

  • Offers supervision, including mentoring and quality assurance inspections, to foster team members' growth.

Problem Resolution:

  • Tackles problems and evaluates potential resolutions drawing from prior technical knowledge.

Interpersonal Skills:

  • Proficient communication abilities to convey ideas and information.

Primary Duties:

  • Generates reports on key performance indicators related to quality, productivity, and compliance.
  • Provides guidance and feedback to team members to enhance their performance.
  • Keeps the team informed of procedural and organizational changes.
  • Supervises team to pinpoint opportunities for mentorship.
  • Recommends training programs as necessary.
  • Devises effective strategies for team member growth and improvement.
  • Executes designated tasks and upholds all policies and standards.


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