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Business Analyst II
2 months ago
Job Description
Job Title: Mission-Critical Services Specialist
Conduent is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We are seeking a highly skilled and dedicated individual to join our team as a Mission-Critical Services Specialist.
Job SummaryThis is an exciting opportunity to work with a talented team of professionals who are passionate about delivering exceptional outcomes for our clients and the millions of people who count on them. As a Mission-Critical Services Specialist, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
Key Responsibilities- Facilitate working sessions between customers and IT teams to define business requirements.
- Collect data from customers relating to systems and reports issues impacting service delivery.
- Write detailed business functional requirements documents.
- Compile cost assessment data for projects for supplier and vendor integration.
- Recommend requirement changes or improvements.
- Prepare business operations reports and develop recommendations.
- Develop well-rounded knowledge of operating processes, user-based systems, and governing regulations.
- Requires formal education and relevant expertise in a professional, sales, or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.
- Requires knowledge and experience in own field.
- Will acquire higher-level knowledge and skills.
- Develops an understanding of the company, processes, and customers.
- Uses existing procedures to solve routine or standard problems.
- Receives moderate guidance and direction from others.
At Conduent, we value the health and safety of our associates, their families, and our community. We are committed to creating a culture where individuality is noticed and valued every day.
Equal Opportunity EmployerConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
