Flights Ticketing Associate

4 weeks ago


Manila, National Capital Region, Philippines MicroSourcing Full time

Discover your 100% YOU with MicroSourcing

Position: Flights Ticketing Associate - Crew Travel

Location: Cyberscape Beta Building, Ortigas

Work setup & shift: Work Onsite, Shifting Schedule

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.Career Growth: Take advantage of opportunities for continuous learning and career advancement.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Flights Ticketing Associate - Crew Travel, you will:

Handle flight quotations, bookings, ticket issuance, refunds, and exchanges for Scenic Crew members.Manage communication channels, including emails, web messages, hotline, and chat.Process transactions using both proprietary and third-party systems.Participate in virtual meetings, huddles, and other online gatherings.Manage internal voice calls, either receiving or making them.Update data, generate reports, and compile relevant information.Provide feedback to identify and suggest process improvements.Calculate travel-related costs such as flights, upgrades, and add-ons using Sabre.Offer specialized advice and support to other internal teams.Prioritize tasks across multiple queues and systems using Sabre GDS.Conduct quality checks on work, either personally or for other team members, before finalization.Adapt quickly to changing tasks and schedules based on business requirement What You Need: Non-negotiables Excellent communication skills in English – written and spokenAbility to adapt communication to different countries/culturesNumerate/experience with spreadsheets - ability to complete calculations and translate time across time zonesExperience with different proprietary web applications and MS Office SuiteSabre GDS experience (native/command driven) - RequiredGood general geographic knowledge – About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply



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