Operations Associate
3 weeks ago
Operations Associate: Learn how to run the supply-chain logistics for a company that generates millions in revenue
Fresh Prints is a NYC-based custom apparel startup. We find incredible students and give them training, and support to build the business at their schools.
The Operations Team handles the most crucial part of the business and is directly responsible for delivering the end product to our customers. We worked on 30,000+ orders last year with a direct impact of over $31 million in revenue.
How do you coordinate the logistics of campaigns that generate millions of dollars in revenue involving multiple overseas and domestic vendors? How can we reduce our costs and increase our profit margins for a given order? How can you deliver an order in 5 days which has a standard turnaround time of 10 days?
You will report to one of the Operations Managers from the Preorder or Order Teams. You will be working on a set of unique orders every day that will pose logistical challenges that you'll have to work through and be directly responsible for them. You'll have a lot of autonomy and decision-making power.
This role has an impact on the following:
How to reduce costs & increase our profit margins for a given order
How to deliver an order in 5 days if the standard turnaround time is 10 days
We're looking for someone who can think on their feet, isn't afraid to take on challenges on a day-to-day basis, and is high on energy. We're on a remarkable growth trajectory and as Fresh Prints grows, you will grow too. For the right person, this role offers unlimited opportunities. You will be given the space and guidance to have a tremendous impact.
Responsibilities
Order Team:
Act as a back-up for the Order Processing team if OS pool volume is low.
Work on Sample Order processing
Work on Printer Capacity Management System (PCMS) ratings updation
Adhoc Tasks during the slow season
Work on reporting tasks and projects
Pre-Order Team:
Responsible for sharing pricing quotes using available resources
Communicating & giving feedback to other teams; solving order issues and improving Licensing experience within Fresh Prints
Checking on timelines and licensing-related questions from Campus Managers
Order checks/Data entry for reporting; Conducting Shopify/Group order checks
Assignment of schools if proof comes in from the client directly
Uploading proofs to licensing portals for single-use licenses
Essential Requirements
1-5 years of experience in Operations/Logistics
We are also open to freshers
Strong analytical and organizational skills
Able to work on complex tasks under tight timelines
Able to make decisions without direct supervision
Fluent in English
Excellent communication skills
Personal Attributes
Strong attention to detail
Goal-Driven. You're set on your goals and respect the timelines your goals are bound by
Proactive. You believe it's always on you to make sure anything you do is a success
In love with challenges. You revel in solving problems and want a job that pushes you out of your comfort zone
Calm under pressure. You have a sense of urgency but can channel it into productively working through any number of issues
Open to change. You're inspired by the endless ways in which everything we do can always be improved
Compensation & Benefits
Health insurance reimbursement
Learning opportunities
Working in a great culture
Location & Timings
This is a remote role and requires someone who is comfortable working night shift
Work timings are 9:00 AM - 6:00 PM EST (9:00 PM - 6:00 AM Philippine Time)
Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
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