Service Desk Specialist

About the Position:Join Hellmann's dynamic Information Technology (IT) Admin and Service Desk Team We are seeking a creative and technically skilled IT Administration and Service Desk Specialist to support our Asia Pacific organization. Your role will be crucial in ensuring that end users can access and utilize the hardware and software they need to perform...

Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating...

Overview:The IT Service Desk Specialist is responsible for providing technical support to clients, ensuring the smooth operation of their IT systems and networks. This role involves troubleshooting technical issues, resolving hardware and software problems, and providing user support.Your priority will be to ensure timely and effective solutions in line with...

Overview:As a Senior IT Service Desk Specialist, you will be responsible for providing high-level technical support and strategic guidance to our clients, ensuring their IT systems and networks run efficiently. This senior role involves managing complex troubleshooting tasks, overseeing escalations, and delivering advanced IT solutions. Experience with...

JOB RESPONSIBILITIES:Handles ticket requests received over the phone, through email, or through the ticketing portal quickly and efficiently through utilizing existing documentation, training, and resources ensuring that ticket requests are accomplished according to the set standard response/resolution timeIdentifies and escalates situations/requests that...

Job Summary: The Service Desk Analyst is the primary point of contact for B2B users, responsible for troubleshooting end-user issues and providing customer service in line with Wipro's Service Desk objectives. The Service Desk Analyst will be responsible for: Providing primary user support and customer service Responding to queries from all...

About the roleWe are looking for a talented Global IT Service Desk Technician to join our team at IT by Design Philippines Inc. in Bonifacio Global City, Taguig City, Metro Manila. As a full-time, on-site IT support specialist, you will be responsible for providing high quality end user support and resolving a wide range of technical issues for our global...

As a Service Desk Analyst, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. Key responsibilities include: Providing primary user support and customer service Responding to queries from calls, portal, emails, and chats Becoming familiar with each client and their respective...

As a Service Desk Analyst, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. Key responsibilities include: Providing primary user support and customer service Responding to queries from calls, portal, emails, and chats Becoming familiar with each client and their respective...

Key Responsibilities:Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and oppotunities for improvement in customer service delivery. Generate reports and insights to...

A Service Desk Analyst plays a crucial role in providing technical support and assistance to users within an organization. Their primary responsibility is to address and resolve IT-related issues, inquiries, and requests from employees or users. The role involves a combination of technical expertise, strong communication skills, and a customer-centric...

HIRING – Service Desk Job Brief:Our company is looking for a Service Desk who will act as a communications center that provides a single point of contact (SPOC) between a company, its customers, employees, and business partners. He or she will provide first level support for response and resolution of customers incident. The candidate we are looking for...

Deal Desk Specialist job involves working with Global Sales and Channel & Alliances teams to structure and manage deals, ensuring customer satisfaction and aligning sales objectives with business growth. The ideal candidate will be responsible for proactively working with internal stakeholders to ensure deal structures are built in accordance with internal...

As a Service Desk Analyst, you will provide first-level IT support to end-users, resolving incidents and fulfilling service requests in a timely and efficient manner. Provide 24/7/365 first-level IT support, working with end-users to resolve incidents and fulfill service requests. Achieve individual and team goals, including quality and...

Job Summary: Technical Support Specialist required for a dynamic team in Taguig City. Key responsibilities include troubleshooting, ticket management, and excellent communication skills. Requirements: BPO or technical support experience is an advantage. Basic knowledge in troubleshooting and ticketing. Good communication skills. High...

HCL Tech is seeking an L1 Level Service Desk Analyst to join their team. This role requires excellent English communication skills and a strong understanding of software and hardware applications. **Job Summary:** We are looking for a highly skilled Service Desk Analyst to provide top-notch support to our clients. **Job Title:** Service Desk Analyst –...

Zendesk is seeking an Associate Service Desk professional to join their Manila office team. This role involves providing exceptional customer service, troubleshooting technical issues, and collaborating with a diverse team to drive business growth. Job Description As an Associate Service Desk professional, you will be the face of Zendesk's Global Service...

As a Product Specialist with Capgemini, you will troubleshoot hardware, software, and network operating problems via phone and coordinate technical resources to ensure resolution. At Capgemini, you can craft your career, receive support and inspiration from a worldwide community of colleagues, and explore new possibilities. We promote Diversity & Inclusion...

**Job Summary:** Provide technical support to end-users, troubleshoot issues, and maintain computer systems, hardware, and software in a timely manner. Provide 2nd level technical support for incidents and service requests, deploying, installing, replacing, and configuring desktops, laptops, and printers. • Troubleshoot and resolve complex technical...

Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...