IT Service Desk Associate

About the roleWe are looking for a talented Global IT Service Desk Analyst to join our team at IT by Design Philippines Inc. in Bonifacio Global City, Taguig City, Metro Manila. As a full-time, on-site IT support specialist, you will be responsible for providing high quality end user support and resolving a wide range of technical issues for our global...

Job Summary:The Service Desk serves as the first level of IT support for all Probe users by receiving incidents and service requests through a variety of channels (such as phone, chat, email and ticketing system) and taking theappropriate steps to resolve the users' concerns. Main Responsibilities:Receive and respond to Probe users' calls, chats, emails and...

About the roleWe are looking for a talented Global IT Service Desk Technician to join our team at IT by Design Philippines Inc. in Bonifacio Global City, Taguig City, Metro Manila. As a full-time, on-site IT support specialist, you will be responsible for providing high quality end user support and resolving a wide range of technical issues for our global...

Technical Helpdesk Analyst Join our team as a Technical Helpdesk Analyst and play a key role in providing exceptional technical support to our customers. Responsibilities: Troubleshoot hardware, software, and network operating problems via phone and collaborate with technical resources to ensure resolution. Utilize knowledge of information...

Locations : Pasay & CebuDESCRIPTIONTechnical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates...

Locations: Pasay Work Set Up: OnsiteWork Type: Contractual - 6 monthsDESCRIPTIONTechnical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and...

Act as the first point of contact for helpdesk tickets. • Assign tickets promptly and efficiently according to the ticketing system. • Maintain and update Excel reports, including tracking and reporting on help desk tickets. • Manage and maintain our hardware and software inventory. • Assist with the purchasing of tech equipment and follow up on...

OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems, operational excellence while focusing on business user experience.This position will have an opportunity to grow to the next level as Lead / ServiceDesk Manager or IT Operations manager based on your experience, skillset,...

Service Desk AgentMetro Manila (Onsite) Handle E-mails, Calls and Chat related to application issues faced by clients within SLA; and at times will handle desktop, hardware, software, access issues. Create issue tickets by logging all pertinent information with utmost Quality and precision. Identify the exact issue through effective probing and paraphrasing....

Responsibilities:· Act as a single point of contact for phone calls, emails , chats and Self-service tickets from staff regarding IT issues and queries· Receiving, logging, and managing calls from internal staff via telephone, email, chat, voice mail, self-service, etc.· 1st and 2nd line support - troubleshooting of IT-related problems from in-house...

Service Desk Engineer/Helpdesk Join our team and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent Role Overview We are looking for a Service Desk Engineer/Helpdesk to be part of our team. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our clients'...

SERVICE DESK ENGINEER Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A SERVICE DESK ENGINEER?Our awesome client a company based in Australia is...

HIRING – Service Desk Job Brief:Our company is looking for a Service Desk who will act as a communications center that provides a single point of contact (SPOC) between a company, its customers, employees, and business partners. He or she will provide first level support for response and resolution of customers incident. The candidate we are looking for...

Responsibilities:Lead a team to ensure timely resolution of technical issues.Manage service desk operations including ticket management and escalation.Provide technical guidance and mentorship to team members.Collaborate with IT teams to maintain infrastructure and systems.Analyze metrics and implement improvements for service delivery.Resolve complex...

Highlights Competitive compensation and benefits packages Continuous professional development and learning opportunities Regular engagement activities and events ______________________________________________________________________________ SERVICE DESK ENGINEER/ HELPDESK Work for our global clients and immerse in our rich and diverse company culture...

The Team Leader Service Desk managers the day-to-day operations of the IT Service Desk. He/she provide support to the Unit Manager in the development and delivery of ICT Service Desk plans and programs. He/she conducts Audit within the team to ensure and promote excellent customer satisfaction.1.Manages Hardware Inventory.2.Coordinates with users, Technical...

Front Desk Associate Join our team at [Company Name], a leading hospitality provider, as a Front Desk Associate. In this role, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. Customer Service Expertise: Experience in customer service, hospitality, or a related field is highly...

Responsibilities:· Act as a single point of contact for phone calls, emails , chats and Self-service tickets from staff regarding IT issues and queries· Receiving, logging, and managing calls from internal staff via telephone, email, chat, voice mail, self-service, etc.· 1st and 2nd line support - troubleshooting of IT-related problems from in-house...

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

What success looks like in this role: 1st Level telephone and other media contact support .Strive for a high level of first contact resolution.Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.Accurately document calls and incidents.Manage...