National Air Logistics Operational Manager

4 months ago

Pasay, National Capital Region, Philippines Kuehne Nagel Full time
You will be part of our Air Logistics team, adding your operational expertise + skills to the delivery of customer + operational excellence. Your Role We want to be the best company to work for + with. You will own the customer engagement cycle. Your day will
be varied as you lead + coach your team to success, ensuring they all know their objectives + are fully empowered
to meet them.

Start your day reviewing key processes to deliver high levels of customer + operational excellence. Consult with your team to ensure they are pursuing customer needs in line with agreed SOPs while maintaining systems KPIs + data quality.

During the day, follow up with your team to ensure that new customers who are being on-boarded are in compliance with our processes + that we are delivering as promised to our customers.

On a regular basis, consult with key stakeholders to review progress, ensuring a focus on continuous improvement + high customer retention rates.

Finally, focus on evolving our partner (sub-contractor) relationships, forming trust + deeper relationships to strengthen operational capability Your Responsibilities

You will be responsible for leading our operations strategy for the assigned territory, monitoring + driving continuous improvement in operational processes + systems. You will ensure that teams + stakeholders achieve company goals by optimizing operational processes + production costs with a variety of internal stakeholders while focusing on the following key objectives:

  • To set up + monitor key metrics for operational excellence including systems + processes.
  • To ensure company operations guidelines are up to date + followed.
  • To track training requirements + completion in processes + systems, oversee implementation of customer
    standard operating procedures (SOP) + support capability creation.
  • To ensure operations are managed within regulatory requirements, industry standards, management
    guidance + to liaise with Quality, Safety, Health + Environment (QSHE) to ensure audit readiness at all times.
  • To actively drive key performance indicators (KPI), continuous improvement + operational excellence in all
    teams, to determine corrective or preventive actions that help avoid deviations in the operational KPIs,
    customer facing KPI's + data quality including e-Touch digitalization initiatives.
  • To ensure the optimal usage of the system + tools.
  • To regularly analyze or manage respective reports including profit+ loss (P&L), ensuring target compliance
    focusing mainly on the cost of production.
  • To update key info exchange with network, which may directly/indirectly impact operations + potentially
    need process changes.
  • To act as the product champion + subject matter expert, liaising between product, marketing/sales
    (especially trade lane sales), key customers + station operations with specific focus on business customers.
  • To define, implement + execute our business development strategies, in particular pricing/tariffs, to
    maximize profits + grow our market share.
  • To engage with our overseas development + pricing teams, reviewing the best solutions + strategy for short,
    mid + long term opportunities.
  • To conduct market profiling, competitor research + analysis to understand + identify market opportunities
    + challenges; providing feedback on pricing competitiveness based on hit ratios + trade lane manager input.
Your Skills and Experiences
  • Over 10 years experience in Air Logistics Managerial role
  • Over 5 years experience leading overall operations team
  • Good command of English
  • Strong leadership skills
  • Strong analytical skills and strategic thinking
  • Experience in global freight forwarder is preferred but not a must

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