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Customer Experience Associate II

2 months ago

Pasay, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

Job Title: Business Support Specialist

Company: [Company Name]

Job Summary

This role is responsible for providing business support and technical work, utilizing data organizing and coordination skills to drive business outcomes.

Key Responsibilities
  • Perform tasks based on established procedures and guidelines.
  • Expand skills within analytical or operational processes.
  • Maintain appropriate licenses, training, and certifications.
  • Work within established procedures and practices.
  • Collaborate with teams to achieve company goals.
Functional Knowledge
  • Developed skillset in a range of processes, procedures, and systems.
Business Expertise
  • Supports the achievement of company goals by integrating teams for the best outcome.
Impact
  • Impacts a team through quality of services and information provided.
  • Follows standardized procedures and practices and receives moderate supervision and guidance.
Leadership
  • No supervisory responsibilities.
  • Manages own workload.
Problem Solving
  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal Skills
  • Exchanges information and ideas effectively.
Responsibility Statements
  • Assesses customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Provides customers with information that is specialized and communicated in a warm empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.