Director for Workforce Management

SUPPORT SERVICES GROUP is a multinational company that provides Consulting, BPO, and Contact Center services, with a presence in more than 10 countries around the world.We are looking for a highly skilled and experienced Workforce Management Director to lead our APAC team and oversee all aspects of workforce optimization, forecasting, scheduling, and...

Job DescriptionWe're looking for a Workforce Global Director to join our Customer Service team.You will be responsible for the strategic planning and execution of customer services operations, focused on management and leadership of processes for the continuous improvement of the customer experience and employee performance.Learn more about the opening...

This position will be responsible for ensuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts. In addition, this position will work closely with Program Directors to assess impact of daily absences, changes in call volumes, etc. In addition this position...

Premier BPO is looking for a Workforce Manager in Eastwood, Quezon City. (ASAP)The Workforce Manager is responsible for managing volume and staffing to ensure optimal performance through continuous interaction with stakeholders with the intent of achieving target metrics and business objectives.Serve as the primary point of contact on workforce management...

Director, Regional Operations TCIS - Southeast Asia Habitat for Humanity International (HFHI) is looking for an experienced professional for the position of Director, Regional Operations in Terwilliger Center for Innovation in Shelter (TCIS).Terwilliger Center is an innovation hub within HFHI that contributes to its mission of ensuring that everyone has a...

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience through industry-leading technology that provides personalization for...

Workforce Management Supervisor page is loaded Workforce Management Supervisor Apply locations PHI - Manila Cebu, Philippines time type Full time posted on Posted 7 Days Ago job requisition id Primary DetailsTime Type: Full timeWorker Type: EmployeeThis role would perform a critical component in the deployment of Workforce Management Strategies within the...

Position Purpose: The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies. The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue. Additionally, the incumbent will disseminate...

KDCI Outsourcing is seeking a highly motivated and experienced Client Services - Workforce Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing our workforce to ensure the efficient delivery of client services. You will work closely with various departments to forecast staffing needs, develop strategic workforce...

Business Development Director (Healthcare) Add expected salary to your profile for insights The Business Development Director will lead the key growth projects of the Philippines to ensure the company's sales strategies are achieved. To grow the business and work effectively with the sales, operations teams, and medical and security subject matter experts to...

Workforce Management Analyst Manila, Philippines ABOUT TRIBUTE TECHNOLOGY:At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are transforming the funeral experience...

Supervisors/Team Leaders (Call Centre & Customer Service) Full time Add expected salary to your profile for insights Must have Bachelor's Degree / College Graduate2-3 years experience in Workforce Management. Experience with forecasting and scheduling. With supervisory experience handling Lead RTA or Lead WF. Experience in handling all LOB (Email, chat...

Workforce Management Specialist page is loaded Workforce Management Specialist Apply locations Quezon City time type Full time posted on Posted 3 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental...

Functional Overview:The Workforce Analyst will be responsible in performing various functions, including but not limited to, overseeing all aspects of workforce optimization such as planning, creating, and communicating forecasts and schedules with the goal of enabling continuous workflow projects for the company operations. Duties and Responsibilities:Daily...

What you'll be doing:Join a fantastic team at Deloitte where you can contribute to making a real impact in the world. Embrace the chance to work in a inclusive and collaborative environment, striving to help clients and communities.Tasks you'll handle:The Workforce Transformation sector at Deloitte acknowledges the ever-changing landscape of organizations...

This is a pre-award opportunity located on Diego Garcia in the Indian Ocean.The Facilities Management Director shall be responsible for overall management of the Facilities Management and Engineering program. The Facilities Management Director shall have at leastthree years of experience as a Facilities Engineering Manager or experience in a closely related...

This is a pre-award opportunity located on Diego Garcia in the Indian Ocean.The Facilities Management Director shall be responsible for overall management of the Facilities Management and Engineering program.The Facilities Management Director shall have at leastthree years of experience as a Facilities Engineering Manager or experience in a closely related...

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.At Okta, we...

Digital Commerce Director FWD Group Management Holdings Limited Manila, Philippines Digital Commerce Director FWD Group Management Holdings Limited Manila, Philippines Posted 5 days ago Permanent Competitive Digital Commerce Director About FWD Life PhilippinesFWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in...

What we are looking for:Highly motivated individual with a passion for data analysis, workforce management, and performance coachingWill manage workforce analytics staffWill be responsible for manipulating and visualizing data from multiple sources to create Key Performance Indicator (KPI) reports. Will work on reporting, extracting and interpreting data...