Project Coordinator Assistant

2 months ago


San Fernando, Central Luzon, Philippines Technology Elite, Inc. Full time

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Arrangement: Remote
Shift Schedule: 08:00 – 17:00 AEST | 06:00am – 15:00 PHT, Mon-Fri

The Project Coordinator Assistant is part of a growing and dedicated team of IT professionals responsible for the scoping, planning, implementation, and management of client IT projects. You build a strong relationship with clients, Project coordinators and Project Engineers while supporting them during implementation of projects.

Key Responsibilities:

Provide a range of support services to the Project coordinators including: Coordinating and scheduling resources to new projects in ConnectWise application Create automated reports in ConnectWise Ensure project outcomes are achieved on time by reviewing project end dates and internal notes for tasks that are not closed Facilitating project communications with internal and external stakeholders in maintaining project documentation Support the Coordinator with meeting creation and minuting Support the Coordinator to prepare and maintain project documentation for finance reporting and forecasting • Support the Coordinator with the follow up of Customer satisfaction and Internal handover surveys Daily Tasks:Ensure all new projects are initiated within 24hrs of landing on the board. Coordinator assigned, engineer assigned, billing milestones as per commercials, work plan scheduled + engineer calendar updated.All projects estimated start and end date must be aligned to the work plan dates. All projects must have internal notes of ticket/task scheduled or completed.All projects must have a project status report created. BI report synopsis as an overview.All engineers' calendars must be 100% scheduled for the current month and future months. Require a weekly report for overviewAll ticket / task completed, must be marked as phased closed for progress billing milestone.Weekly finance review required across actual and forecasts billing. POSITION COMPETENCIES Experience in an administration support role Experience with an MSP preferred Excellent communication skills, both written and verbal, being able to interact with end-users effectively Demonstrated high level of customer service and customer advocacy skills and proven ability to build strong relationships Ability to work independently, yet part of a collaborative team Strong organizational and time management skills Ability to prioritize and multitask in a fast-paced environment Promote a culture of quality customer service in the organization
POSITION QUALIFICATIONS Relevant certifications, and education in administration or business fields
POSITION EXPERIENCE REQUIRED Minimum 2 years IT Administration support experience working in Microsoft Office (Excel, Teams, Outlook, Word) Advanced communication skills Experience using systems – ConnectWise Customer service excellence Excellent time management skills
Benefits: 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)HMO coverage for employee +1 FREE dependent on the first day of employment+1 additional FREE dependent per successful year of tenure (up to five (5) years)Tenure Incentive Program*Referral Bonus of up to Php20,000.00ALL government mandated benefits
*Terms and conditions apply
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