L1 Service Desk

HCL Tech is seeking an L1 Level Service Desk Analyst to join their team. This role requires excellent English communication skills and a strong understanding of software and hardware applications. **Job Summary:** We are looking for a highly skilled Service Desk Analyst to provide top-notch support to our clients. **Job Title:** Service Desk Analyst –...

HCL Tech is seeking a Service Desk Analyst to provide voice support for one of its clients. The ideal candidate will have excellent English communication skills and experience in BPO. Job Summary: We are looking for a highly skilled Service Desk Analyst to join our team. The successful candidate will be responsible for providing voice support to our...

Seeking a skilled L2 Service Desk Engineer to provide advanced technical support, resolve complex issues, and ensure smooth IT system operation. We are looking for a proactive and experienced professional to join our IT support team. About the Role The ideal candidate should have experience with ConnectWise PSA, Microsoft 365, SharePoint, Server...

Job Summary: IT Service Desk Agent required to handle customer inquiries, resolve technical issues, and provide excellent customer service. QUALIFICATIONS: Must possess at least a Vocational Diploma/Short Course Certificate in Computer Science/Information Technology or equivalent With BPO/SDA experience Must be amenable to work in shifting schedules Must...

Requirements:BPO or Technical Support Experience is advantageBasic knowledge in troubleshooting and ticketing.Good communication skills.At least High School GraduateNightshift and 100% OnsiteLocated at Mckinley Hills, Taguig CityGood Compensation PackageHMO Benefits from Day 1 Job Description: Opening and closing tickets logged in the IT Service Desk.Provide...

Job Summary: Technical Support Specialist required for a dynamic team in Taguig City. Key responsibilities include troubleshooting, ticket management, and excellent communication skills. Requirements: BPO or technical support experience is an advantage. Basic knowledge in troubleshooting and ticketing. Good communication skills. High...

We are seeking a highly skilled and experienced Support Specialist to join our team. The ideal candidate will have a strong background in desktop hardware, printers, scanners, and networking systems, as well as excellent communication and problem-solving skills.Key Responsibilities:Provide remote support for incidents and requests related to desktops,...

Job seekers with experience in customer support and technical troubleshooting are sought for a role that involves resolving IT issues and providing excellent communication skills. Work is set up 100% onsite in a location near a popular mall. The work schedule is a graveyard shift or shifting schedule. Key qualifications include: At least 1 year of...

Provide remote support for incidents and requests in support of distributed end user devices including desktops, laptops, mobiles, and laboratory equipment. Use support tools or administrator access to resolve issues efficiently. Core incident, problem, and knowledge management practices are involved. Maintain and increase resolution capability of...

Cognizant Job DescriptionDeliver remote support for end-user devices, applying technical knowledge to resolve incidents and requests efficiently. Collaborate with Business Application owners to maintain and improve resolution capabilities. Execute ongoing efforts to improve first-level resolution, analyzing improvement areas and proposing actions. Perform...

Job Summary: Provide remote technical support for end-user devices and applications, resolving incidents and requests, and maintaining knowledge and specialization to improve resolution capabilities. Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by...

Job Summary: The Service Desk Analyst is the primary point of contact for B2B users, responsible for troubleshooting end-user issues and providing customer service in line with Wipro's Service Desk objectives. The Service Desk Analyst will be responsible for: Providing primary user support and customer service Responding to queries from all...

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the...

As a Service Desk Analyst, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. Key responsibilities include: Providing primary user support and customer service Responding to queries from calls, portal, emails, and chats Becoming familiar with each client and their respective...

As a Service Desk Analyst, you will be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end-user issues. Key responsibilities include: Providing primary user support and customer service Responding to queries from calls, portal, emails, and chats Becoming familiar with each client and their respective...

Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at LEX iSolutions Philippines. As a Service Desk Analyst, you will be responsible for assessing and optimizing the performance of our end-user IT systems and software.Key Responsibilities:Testing and analyzing IT system and software performance to identify...

Lead a team to resolve technical issues and improve service delivery. Key responsibilities include managing service desk operations, providing technical guidance, collaborating with IT teams, and analyzing metrics for improvement. The ideal candidate has 1+ years of leadership experience in service desk or desktop support, strong troubleshooting skills, and...

Key Responsibilities:Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and oppotunities for improvement in customer service delivery. Generate reports and insights to...

Job Summary: Lead a team to resolve technical issues, manage service desk operations, provide technical guidance, collaborate with IT teams, analyze metrics, resolve complex issues, and ensure customer satisfaction.Responsibilities:Lead a team to ensure timely resolution of technical issues.Manage service desk operations including ticket management and...

Service Desk Analyst Job DescriptionWe are seeking a highly skilled Service Desk Analyst to join our team at LEX iSolutions Philippines. As a Service Desk Analyst, you will be responsible for providing exceptional IT support to our clients and personnel.Key Responsibilities:IT System Analysis: Test and analyze IT system and software performance to identify...