![Elijah Hotel and Residences](https://media.trabajo.org/img/noimg.jpg)
front office clerk
3 days ago
Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests' complete registration cards and then assigns rooms, accommodating special requests whenever possible.
Job Duties and Responsibilities
Register guests and assigns rooms. Accommodates special requests whenever possible.Assists in pre-registration and blocking of rooms for reservations.Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations, types of rooms available, and room rates.Must be sales-minded. Presents options and alternatives to guests and helps in making choices.Uses suggestive selling (upselling) techniques to sell rooms and to promote other services of the hotel.Knows the location and types of available rooms as well as the activities and services of the property.Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.Possesses a working knowledge of the reservations section. Takes same day reservations and future reservations when necessary.Knows cancellation procedures.Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.File room key cards. (applicable to Elijah Hotel and Residences)Job SpecificationsCollege graduate or equivalent.Must speak, read. write, and understand the primary language used in the workplace.Must be able to speak and understand the primary language used by the guests who visits the hotel.A minimum of 2 years of proven experience in a similar role.Good understanding of office administration and basic bookkeeping practices.Superb written and verbal communication skills.Excellent organizational and multi-tasking abilities.Strong knowledge of MS Office programsSummary of role requirements:Flexible hours available1 year of relevant work experience required for this roleWorking rights required for this role
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