Team Leader-Dining

2 weeks ago


Paranaque City, Calabarzon, Philippines MCM Modern Table Corporation Full time

Team Leader- Dining(Front of the House)

A captain supervises the waitstaff or Dining Staff in the front of the House.

She or He greets the public, assigns stations, oversees reservations, conducts customers to their tables and issues instructions to the waitstaff and kitchen in special situations, such as service for a large private party. The captain keeps up an ongoing conversation between the servers and the kitchen staff on the quality and preparation of the food and is responsible for coordinating orders when the room becomes busy. In some restaurants, the captain doubles as a host, checking reservations, greeting newcomers and conducting patrons to their tables.

Responsibilities:

  • Manage and supervise, providing guidance, support, and feedback on their performance.
  • Ensure the availability and reliability of the service, monitoring their performance and addressing any issues.
  • Implement and maintain server configurations, including hardware, software, and network settings, in accordance with industry best practices.
  • Develop and enforce customer service-related policies, procedures, and standards to ensure compliance with organizational and industry regulations.
  • Train and mentor team members, fostering their professional growth and ensuring their adherence to established protocols and best practices.
  • Prepare regular reports on server performance, incidents, and present findings to management as needed.
  • Qualifications:

Increasing productivity

Addressing customer queries and complaints

Manage restaurant supplies, Bar Area and Stock Room

Training and evaluate staff performance

Organize and supervise shifts
With extensive background in Cashier
Familiar in POS Functions
Able to communicate in English
Proficient in the use of Microsoft Office (Excel, Word, Power point)

Bachelor's degree in Hospitality Management (or equivalent work experience).

With at least 3-5 years proven experience as Team Leader or Supervisor in fine dining restaurant in hotels

Strong customer service knowledge.

Proficiency in training and development.

Excellent leadership and team management skills, with the ability to motivate and guide a diverse team.

Strong analytical and problem-solving abilities, with attention to detail.

Effective communication skills, both written and verbal, with the ability to manage a situation in a timely manner.

Willing to work in City of Dreams

Job Type: Full-time

Benefits:

  • Staff meals provided

Schedule:

  • 8 hour shift
  • Afternoon shift
  • Day shift
  • Holidays
  • Night shift
  • Overtime

Supplemental pay types:

  • 13th month salary
  • Overtime pay
  • Tips

Ability to commute/relocate:

  • Parañaque: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • Able to speak english? (Preferred)

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