Current jobs related to Sr. Process Specialist - Manila, National Capital Region - Capital One Philippines Support Services Corp.

  • Process Improvement Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines DOF SUBSEA ASIA PACIFIC PTE. LTD. PHILIPPINE BRANCH Full time

    Process Improvement Specialist needed to enhance internal operations and drive efficiency across the Shared Services organisation. We're looking for a skilled Process Improvement Specialist to join our team in Alabang, Philippines. As a key member of our accounting team, you'll play a crucial role in identifying areas for improvement, developing and...

  • Process Improvement Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines DOF SUBSEA ASIA PACIFIC PTE. LTD. PHILIPPINE BRANCH Full time

    Process Improvement Specialist sought to identify areas for improvement, develop and implement solutions, and standardize processes across the globe to create a more effective and efficient Shared Services organization. A permanent position based in the DOF office in Alabang, Philippines, responsible for conducting data analysis, developing processes,...

  • Bilingual Thai Language Specialist for Manila Office

    3 weeks ago

    Manila, National Capital Region, Philippines TechoMania Full time

    Job Title: Bilingual Thai for SR Analysts in Manila with Good BenefitsWe are seeking a highly skilled Bilingual Thai language specialist to join our team at TechoMania in Manila. The ideal candidate will have a strong background in Thai language and culture, as well as experience in executing processes related to Order to Cash with a focus on efficiency,...

  • Eligibility Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corporation Full time

    Job Summary: The Eligibility Specialist assists with the application process and referrals to State and Federally funded assistance programs, including Medicare, Medicaid, Disability, and Charity programs. The Eligibility Specialist acts as an advocate for the customer and serves as a liaison between colleagues, clients, and State/Government agencies to...

  • Process Improvement Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Jollibee Group Full time

    Job Description: Process Improvement Specialist Develop and operationalize restaurant systems to enhance customer experience. Develop and implement restaurant systems (ROS and ARS) for off-premises channels to improve customer experience. Provide recommendations for ROS and ARS enhancements and identify priority areas for improvement. Coordinate...

  • Eligibility Specialist

    1 month ago

    Manila, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corporation Full time

    Job Summary:The Eligibility Specialist assist with the application process and referrals to all State and Federally funded assistance programs, including but not limited to Medicare, Medicaid, Disability and Charity programs. The Eligibility Specialist not only acts as an advocate for the customer, but also serves as a liaison between colleagues, clients,...

  • Assistant Vice President

    3 weeks ago

    Manila, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time

    Summary: Experienced professional sought for Compliance AML Core Sr Analyst role in Manila, Philippines, requiring 5-8 years of relevant experience, AML Certification, and strong analytical skills. At Citi, we connect millions of people across hundreds of cities and countries every day through our global network. We provide a broad range of financial...

  • Business Process Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Power Mac Center Full time

    Business Process Specialist sought to drive operational efficiency and support growth objectives at Power Mac Center in Pasig City, Metro Manila. Analyze and improve business processes to enhance productivity and service delivery. About the role Examine and document existing business processes across various departments Identify opportunities to streamline...

  • Software Engineer in Manila

    3 weeks ago

    Manila, National Capital Region, Philippines Headstart Specialist Full time

    Job Title: App Developer in ManilaWe are seeking a highly skilled App Developer to join our team at Headstart Specialist in Manila.Key Responsibilities:Design and develop mobile applications using various programming languages and frameworks.Collaborate with cross-functional teams to identify and prioritize project requirements.Ensure high-quality code and...

  • Eligibility Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corporation Full time

    Eligibility Specialist Job OpportunityAssist with application process and referrals to State and Federally funded assistance programs, including Medicare, Medicaid, and Charity programs.Key Responsibilities:• Handle high volume of inbound/outbound calls to screen customers for financial assistance.• Perform face-to-face interviews with customers to...

  • Process Improvement Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines DOF SUBSEA ASIA PACIFIC PTE. LTD. PHILIPPINE BRANCH Full time

    We are seeking a Process Improvement Specialist to join our team in the DOF office in Alabang, Philippines.The successful candidate will be responsible for identifying areas for improvement, developing and implementing solutions, providing technical support and maintenance for business applications, and developing and maintaining process documentation and...

  • Process Improvement Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines DOF SUBSEA ASIA PACIFIC PTE. LTD. PHILIPPINE BRANCH Full time

    We are a leading provider of integrated subsea project and marine services to the global offshore energy market. Our unique combination of expert marine and subsea project teams deployed on owned and operated assets sets us apart from competitors. Our resources and assets are located within all the major offshore energy hubs around the world. We operate 62...

  • Data Processing Team Lead

    3 weeks ago

    Manila, National Capital Region, Philippines PST Full time

    Job Title: Team Lead Data ProcessingWe are seeking a highly skilled and experienced Team Lead Data Processing to join our data operations team at PST. As a key member of our team, you will play a crucial role in developing and implementing new processes and workflows for our Data Entry Specialists.Key Responsibilities:Communicate tasks assigned by Regulation...

  • Data Processing Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines PST Full time

    We are seeking a highly skilled and experienced Data Processing Team Lead to join our data operations team at PST. As a key member of our team, you will play a crucial part in developing new processes and workflows for our Data Entry Specialists, coordinating their work, managing workloads, and serving as a liaison between our Regulation Managers/Researchers...

  • Process Improvement Specialist

    1 month ago

    Manila, National Capital Region, Philippines All Asian Countertrade, Inc. Full time

    Job Summary:As a Process Improvement Specialist in our dynamic team, you will be working in close collaboration with the Quality Manager and Group Data Protection Officer. Your role is pivotal in engaging with departmental process owners across the organization and forging strong cross-functional relationships. This position involves developing and...

  • Data Processing Team Lead

    2 days ago

    Manila, National Capital Region, Philippines PST Full time

    Job Title: Data Processing Team LeadJob Summary:As a Data Processing Team Lead at PST, you will oversee the daily operations of the Data Entry Specialists team. Your primary responsibility will be to ensure the smooth execution of tasks assigned by the company's Regulation Managers. This includes organizing working schedules, liaising with team members, and...

  • Processing Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Your Go to Recruiter Full time

    Job Title: Processing AssociateWe are seeking a highly motivated and detail-oriented Processing Associate to join our team at Your Go to Recruiter.Job Summary:The successful candidate will be responsible for processing clients for various certifications, requesting approval for credit card usage, monitoring client accounts, scheduling examinations, and...

  • Senior Data Processing Team Manager

    3 days ago

    Manila, National Capital Region, Philippines PST Full time

    We are seeking a detail-oriented Data Management Lead - Team Coordination to join our data operations which include data mining, analysis, processing and quality checks. As a Data Management Lead - Team Coordination, you will play a crucial part in developing new processes and workflows for all our current and future Data Entry Specialists, coordinate their...

  • Credit and Collections Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines Asia Peopleworks Full time

    Job SummaryWe are seeking a highly skilled Senior Associate for Credit and Collections to join our team at Asia Peopleworks.Key ResponsibilitiesManage credit control and AR reporting to ensure timely and accurate processing of dealer claims and other receivables.Collaborate with the Finance Sr. Manager to develop and implement effective credit and...

  • Business Process Outsourcing Specialist

    10 hours ago

    Manila, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time

    Job DescriptionWe are seeking a highly skilled Virtual Assistant to join our team at ConnectUs Marketing Solutions Inc. as a Business Process Outsourcing Specialist. The successful candidate will be responsible for providing administrative support to our clients, ensuring seamless communication and exceptional customer service.Key Responsibilities:Respond to...

Sr. Process Specialist

2 months ago

Manila, National Capital Region, Philippines Capital One Philippines Support Services Corp. Full time
Job Title: Reporting, Analytics, and Development Operations Specialist

**About the Company:** Our company is a leading provider of innovative solutions in the industry. We are committed to delivering exceptional results and exceeding customer expectations.

**Job Summary:** We are seeking a highly skilled Reporting, Analytics, and Development Operations Specialist to join our team. The successful candidate will be responsible for managing the administration of Reporting, Analytics (including Forecasting) and Development Operations (Dev Ops) work types, partnering with Operations and Functional teams to deliver and support overall strategy and performance.

Key Responsibilities:
  • Risk Management: Conduct scheduled and random audits to ensure compliance with all applicable laws and regulations and escalate/mitigate as necessary.
  • Ambassador of Culture and Values: Uphold the company's mission and vision by embodying excellence and doing the right thing; advocate for customers and teams by helping them navigate through change.
  • Operational Performance: Provide periodic performance data to the Principal Process Specialist by analyzing content manager performance and productivity trends as well as results (efficiency metrics, quality, etc.).
  • Process Improvement: Identify opportunity areas and implement strategies in collaboration with other stakeholders to improve process and customer service delivery.
  • Organizational Collaboration: Maintain strong and collaborative partnerships across the organization, including Operations, Workforce, Enterprise Operations and Functional Support to positively influence service delivery and customer satisfaction.
  • Reporting: Accurately create business reports that provide insight into key data points, trends and changes.
  • Development Operations (Dev Ops): Design, implement and maintain processes and tools which covers areas such as automation, database creation, user interface, and performance monitoring.
Requirements:
  • Education: Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) or equivalent work experience.
  • Experience: 1.5 years of relevant working experience in a call center environment.
  • Skills: Solid functional understanding of call center business processes, with in-depth knowledge of planning, scheduling, and analytical tools and applications.
  • Personal Qualities: Results orientation with an emphasis for action, versatility, and adaptability; critical thinking and problem solving skills; strong communication skills; management mindset with sound judgment; ability to self-drive and work effectively with others.

**Preferred Qualifications:** Experience in Structured Query Language (SQL) querying and other programming languages such as but not limited to Python, etc.; experience in data visualization tools such as but not limited to Tableau, Google Sheets/Slides, etc.