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Admin Assistant

3 months ago

Manila, National Capital Region, Philippines Lendi Services Inc. Full time

Company Description

Through a merger in 2021, the Lendi Group brings together Lendi (and Australia's #1 online home lending platform) and Aussie Home Loans, Australia's leading branded mortgage broker. We're revolutionizing the industry with a best-in-class technology platform and suite of tools that take the hard work out of home loans for our Customers and Brokers alike. Every day we help thousands of Australians research, compare, apply for, and settle their home loans.

Our vision: To create a new era of seamless connection in property finance.

Our mission: To change the way Australians experience property lending, for good.

Job Description

About the role and team:

The Admin Assistant is a member of the LSI leadership team and responsible for providing comprehensive support for the organisation's office operations and logistics. The Admin Assistant is also responsible for leading numerous projects supporting LSI's growth in the Philippines. This role demands strong communication skills when acting as a point of contact for communications both internally and externally. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.

Reporting to the Head of Lendi Services Inc, you will be assisting the production and non-production teams who provide loan processing, compliance and 'back of house' support to our rapidly growing national teams of Brokers and CS, this fast-paced and varied role will see you accountable for (but not limited to):

Responsibilities:

Assist the Head of LSI in monitoring the team and individual staff performance in relation to their contribution to service delivery achievement of Lendi Services Inc
Maintains self's proficiency with office operations and services through self-paced learning platform.
Performs other functions as may be deemed necessary by and needed to deliver the output guided by the company's vision, mission, and employee policies.
Provide support to internal and external customers through phone and email channel.
Meet timelines associated with the tasks in a timely manner and within quality standards LSI.
Document all necessary instructions per function/project and keep the existing updated.

Log all activities regularly and accurately via email or in Wiki, if applicable

Qualifications

Bachelor's degree from a four-year college or university and at least 3 years of BPO or Financial Services experience.
Comfortable reporting to the Makati office once a week or when needed.
Demonstrated experience in delivering results at a strategic and operational level.
Exceptional communication, organisational and project management skills. Must be comfortable with changing requirements and priorities.
Proven track record in positively designing and implementing change whilst having the ability to challenge conventional approaches.
Sound business planning, organisational, financial, high-level reporting, and administrative skills
Lateral thinker with previous management & leadership experience. Applicants with experience in managing a team of managers are preferable.
Proficient in MS Office (Excel, Word, PowerPoint, etc.)
Vendor management and vendor negotiation experience preferred.
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment.
Exemplary stakeholder engagement skills. Excellent time management and prioritisation skills, with the ability to think and act swiftly and proactively.
Possess a strong technical background and understanding of relevant tools, software, and systems. Assist with technical tasks such as data analysis, preparing presentations, managing databases, and conducting research.

Highly advantageous:
Customer Service experience is a plus.
Australian Banking experience is a plus.
An experience working for an Australia company with a strong understanding of the cultural differences and how to manage them is an advantage.

Additional Information

What's in store for you at Lendi?

Partially Flex-first (required to go to our Makati office 2x a week)
Health Insurance (HMO) for you & 1 free dependent
Health & well-being programs
Generous amount of leaves (total of 25 leaves - 20 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs)
Extra allowances will be given for WFH set-up such as internet subsidy
Life insurance effective on Day 1
Access to training and opportunities for career progression/promotion
Fun & exciting monthly social clubs - at the moment done virtually
Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig.

& many more
How to Flexi-first:
You must have a stable fixed internet connection (minimum 25mbps)
An ample working space with office table and chair is also required.
Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.