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Bioinformatics Technical Service Scientist

4 months ago

Manila, National Capital Region, Philippines QIAGEN Manila Full time

Responsibilities:

Provide excellent support for the QIAGEN Bioinformatics product lines (e.q. CLC Genomics Workbench, OmicSoft Array Studio, HGMD, Ingenuity Clinical Insight) to end users with molecular biology, clinical, NGS (Next Generation Sequencing) and/or bioinformatics backgroundBecome an expert user of our software in order to communicate key concepts to users from various backgroundsAnswer support requests related to usage, workflow optimization, content, installation and troubleshootingGather, record and escalate customer feedback to guarantee a high quality and high consistency customer interfaceContribute to improving customer facing touch points (help portals, product manuals, video tutorials, etc.)Partner with other departments and global teams to resolve customer and/or process issues in a timely manner and follow up to ensure, that same issues are not reoccurringQualificationsMSc or PhD in Bioinformatics or (clinical) Molecular Biology or a related field Experience with data analysis of human variant data, NGS data and/or bioinformatics Interest in bioinformatics data analyses and their biological context Previous work experience in a related field or in a support team is considered a strong plus Critical thinking and problem-solving skills to analyze, define, and solve complex customer concernsJoy in helping people to drive their researchExcellent customer service skills, enthusiastic attitude, and solid work ethicsExceptional team player, comfortable working in a highly skilled group of scientists from diverse backgroundsComfortable with interfacing users via email, phone, online meetings and in personFluent in English, with excellent written and oral communication skillsMust be amenable to work:Onsite for the first 3-6 months of probation, Hybrid upon regularization (2 days WFH, 3 days onsite per week)Must be willing to work on a NIGHT SHIFT scheduleOffice location: 12F Cyber Sigma Bldg. Old Lawton Ave., McKinley West, Taguig City, Philippines